WooCommerce WhatsApp Integration: Keep Customers Updated from Checkout to Delivery
Connect your store to Emovur and send WhatsApp messages for new orders, abandoned checkouts, shipping updates, deliveries, and cancellations. No custom plugin is needed.
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Why Connect
Why connect WooCommerce with WhatsApp?
Online shoppers want to know their order went through and where it is now. WhatsApp keeps them informed without waiting on your support team.
Fewer Order Status Queries
Shipping and delivery updates go out on their own, so your team spends less time answering status questions.
Recover Abandoned Carts
A WhatsApp reminder brings shoppers back to a checkout they left unfinished, if you have their phone number.
Confirm Cash on Delivery Orders
Cash-on-delivery orders get their own message that confirms the order and the payment method right away.
Build Buyer Confidence
A confirmation with the order ID and total, shows customers their purchase is real and on track.
How It Works
What this integration does
Order placed? Customer gets a confirmation.
Cart abandoned? Customer gets a reminder.
Shipped, delivered, or cancelled? Customer gets updated automatically.
Setup
Connect in 5 steps - live in a few minutes
Connect your WooCommerce store, map template variables for each order trigger, and go live.
1
Open the integration
Go to WhatsApp → All Integrations → WooCommerce in Emovur.
2
Connect your store
Follow the connect flow in OrgAdmin to link your WooCommerce store.
3
Configure a workflow
Open an automation (Abandoned Checkout, Order Confirmed, and so on), pick a WhatsApp Business API template, and map the fields.
4
Activate
Turn on each workflow you want to use.
5
Test it
Place a test order (or abandon a checkout with a phone number), then check Send Logs to confirm delivery.
Automations
Ready-made automations
Workflow
Fires When
Typical Use
Workflow
Abandoned checkout
Fires When
Checkout is left incomplete, with a phone number on file
Typical Use
Remind the shopper to complete their order
Workflow
Order confirmed
Fires When
An order is created
Typical Use
Confirm the order ID, total, and details
Workflow
COD confirmation
Fires When
A cash-on-delivery order is created
Typical Use
Confirm the order and payment method
Workflow
Order shipped
Fires When
An order is marked shipped or fulfilled
Typical Use
Let the customer know it's on the way
Workflow
Order delivered
Fires When
An order is marked delivered
Typical Use
Confirm delivery
Workflow
Order cancelled
Fires When
An order is cancelled
Typical Use
Notify the customer
Why Emovur
Why Emovur for your WooCommerce store?
Emovur turns your store’s order events into WhatsApp messages, so you can run the whole buying journey from one place.
One Connection, Full Journey
Connect your store to Emovur once and manage WhatsApp messages for every stage, from abandoned carts and order confirmations to shipping and delivery updates.
No Custom Plugin Needed
Connect your store through OrgAdmin without building a custom plugin or needing a developer to set up the integration.
Start Small, Add More
Begin with one workflow, such as order confirmations, and enable other automations like abandoned cart reminders and delivery updates whenever you need them.
Accurate Order Details
Each message uses details from the actual order, including the order ID, total amount, and customer name, helping customers get clear and relevant updates.
Part of a Bigger Toolkit
WooCommerce is one of several integrations available in Emovur - manage all of it from one OrgAdmin panel.
View all Integrations
FAQs
Frequently Asked Questions
Do COD orders get a different message from prepaid orders?
Can I turn on only some of the messages?
Can customers reply to these order messages?
Can I customize templates per event?
Do customers need to opt in?
Do I need a custom plugin or developer help?
What if there's no phone number on the order?
A message didn't go out - where do I check?
Is there a setup fee?