Shopify WhatsApp Integration: Send Every Order Update on WhatsApp
Connect your Shopify store to Emovur and pick which events send a WhatsApp message, from left checkouts to delivered orders. Customers get updates on WhatsApp, where they already chat.
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Why Connect
Why connect Shopify with WhatsApp?
Shopify handles the sale. WhatsApp handles the conversation that follows, with a channel customers are likely to read.
Get Noticed on WhatsApp
Order emails can go unread or get buried in the inbox. WhatsApp messages give customers another way to see important order updates.
Recover Abandoned Carts
When shoppers leave checkout without completing their purchase, send a WhatsApp reminder if their phone number is available and the required messaging permissions are in place.
Confirm COD Orders
Send cash-on-delivery customers a message with their order details and payment method. This helps set clear expectations before the order is dispatched.
Automate Order Updates
Send shipping, delivery, and cancellation updates automatically based on order events. Your team can spend less time sending messages manually and focus on other tasks.
How It Works
What this integration does
Order placed? Customer gets a confirmation.
Cart abandoned? Customer gets a reminder.
Shipped, delivered, or cancelled? Customer gets updated automatically.
Setup
Connect in 6 steps
Connect with Partner OAuth, map template variables for each order lifecycle trigger, and go live.
1
Prepare your Partner app
In your Shopify Partner Dashboard, create an app with a Client ID and Client secret, and add Emovur's OAuth redirect URL.
2
Open the integration
Go to WhatsApp → All Integrations → Shopify → Connect Now in Emovur.
3
Enter your store details
Provide your store domain (your-store.myshopify.com) and your Client ID and Secret.
4
Approve on Shopify
Complete the install screen on your Shopify store.
5
Configure a workflow
Open each automation, pick a WhatsApp Business API template, map the fields, and turn it on.
6
Test it
Place a test order (or abandon a checkout with a phone number) and check Send Logs.
Automations
Ready-made automations
Workflow
Fires When
Typical Use
Workflow
Abandoned checkout
Fires When
Checkout is left incomplete, with a phone number on file
Typical Use
Remind the shopper to complete their order
Workflow
Order confirmed
Fires When
An order is created
Typical Use
Confirm the order ID, total, and details
Workflow
COD confirmation
Fires When
A cash-on-delivery order is created
Typical Use
Confirm the order and payment method
Workflow
Order shipped
Fires When
An order is marked shipped or fulfilled
Typical Use
Let the customer know it's on the way
Workflow
Order delivered
Fires When
An order is marked delivered
Typical Use
Confirm delivery
Workflow
Order cancelled
Fires When
An order is cancelled
Typical Use
Notify the customer
Why Emovur
Why Emovur for your Shopify store?
Emovur handles the connection and the messaging, so your store’s order activity turns into WhatsApp updates.
Secure Store Connection
Emovur connects through Shopify’s Partner OAuth. You approve access on your own Shopify store before anything runs.
Ready-Made Order Workflows
Six workflows are built in, from abandoned checkout to cancellation. You just pick a template and map the fields.
Test Before Going Live
Place a test order or abandon a checkout with a phone number, then confirm the result in Send Logs.
More Ways to Sell on WhatsApp
Beyond order updates, Emovur offers WhatsApp E-Commerce, Payments and Click to WhatsApp Ads features.
Part of a Bigger Toolkit
Shopify is one of several integrations available in Emovur - manage all of it from one OrgAdmin panel.
View all Integrations
FAQs
Frequently Asked Questions
Which store domain do I enter?
Will customers still get Shopify’s own order emails?
Why didn't real orders send a WhatsApp Business API message?
Do I need a custom app token?
Is webhook verification required?
What if there's no phone number on the order?
Can I customize templates per event?
Is there a setup fee?