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RNS Motors, based in Bangalore, is a trusted Maruti Suzuki dealership with over 25 years of experience and 20+ showrooms across Karnataka. Known for reliable sales and service, RNS Motors consistently sets industry benchmarks.
Years of
Experience
Stores
across India
India
rnsmotors.com
Automotive
Operating in a competitive market, RNS Motors faced challenges in effectively
leveraging modern
communication platforms. Specifically:
Traditional methods were not enough to engage
tech-savvy
customers.
Traditional methods were not enough to engage tech-savvy customers.
The dealership struggled to convert online
inquiries into
showroom visits.
The dealership struggled to convert online inquiries into showroom visits.
Inefficient communication about service reminders
and updates
led to missed opportunities.
Inefficient communication about service reminders and updates led to missed opportunities.
To address these challenges, RNS Motors adopted the WhatsApp Business API to enhance their customer communication strategy
Automated messages post-service made it easier for customers to share ratings
and feedback, improving
service quality insights.
Increase in
Test Drive
Bookings
WhatsApp reminders and timely follow-ups encouraged more customers to book and complete test drives.
Improvement
in Service
Appointment Scheduling
WhatsApp reminders and timely follow-ups encouraged more customers to book and complete test drives.
Increase in
Customer
Retention
Personalized offers, loyalty rewards and re-engagement campaigns ensured stronger customer loyalty and repeat business.
Thanks to Emovur’s WhatsApp initiatives, RNS Motors experienced a 30-40% increase in response rates across all their communication efforts. It’s refreshing to see how accessible and helpful the Emovur team is, making the entire process smooth and hassle-free.
CEO - RNS Motors
Trusted by 3,000+ businesses
Yes, its avaliable
Yes, conversations can be easily assigned to specific team members to ensure accountability and efficient resolution.
You can integrate channels like WhatsApp, email, Facebook Messenger, Instagram, and more into the Shared Team Inbox.
Yes, the inbox supports automated workflows, such as assigning chats based on keywords, sending instant replies, and setting up chatbot responses.
Yes, multiple team members can collaborate on a conversation in real-time, with notes and updates visible to everyone.
Yes, the feature is designed to scale with your business, making it ideal for teams of all sizes, from small startups to large enterprises.
Engage & Re-engage Prospects
Drive Sales
Deliver higher CSAT
Support at Scale
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Emovur chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.
Emovur chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.