Keep customers informed with real-time order updates.
Simplify orders and feedback with interactive buttons.
Five Star India, launched in Bangalore in 2012, has grown from a single outlet to over 1,100 locations across India. Specializing in fried chicken, the brand is renowned for its commitment to quality, innovation, and delivering exceptional customer satisfaction.
Years of
Experience
Stores
across India
India
fivestarchicken.com
Restaurants
Five Star India faced challenges in using modern communication channels to
drive growth and attract
customers.
They often faced challenges managing
orders during peak hours, causing confusion,
delays,
and errors.
Ineffective lead management lead to
missed opportunities and delayed follow-ups,
affecting
conversion rates.
Failing to deliver timely and relevant
upsell suggestions during peak hours, leading
to
missed opportunities.
Five Star India turned to the WhatsApp Business API to enhance their
communication strategy, improving
customer support and ensuring quicker
responses to inquiries.
Automated messages post-service made it easier for customers to share ratings
and feedback, improving
service quality insights.
Increase in
Test Drive
Bookings
WhatsApp reminders and timely follow-ups encouraged more customers to book and complete test drives.
Improvement
in Service
Appointment Scheduling
WhatsApp reminders and timely follow-ups encouraged more customers to book and complete test drives.
Increase in
Customer
Retention
Personalized offers, loyalty rewards and re-engagement campaigns ensured stronger customer loyalty and repeat business.
Thanks to Emovur’s WhatsApp initiatives, RNS Motors experienced a 30-40% increase in response rates across all their communication efforts. It’s refreshing to see how accessible and helpful the Emovur team is, making the entire process smooth and hassle-free.
- The Five Star india Team
Trusted by 3,000+ businesses
Yes, its avaliable
Yes, conversations can be easily assigned to specific team members to ensure accountability and efficient resolution.
You can integrate channels like WhatsApp, email, Facebook Messenger, Instagram, and more into the Shared Team Inbox.
Yes, the inbox supports automated workflows, such as assigning chats based on keywords, sending instant replies, and setting up chatbot responses.
Yes, multiple team members can collaborate on a conversation in real-time, with notes and updates visible to everyone.
Yes, the feature is designed to scale with your business, making it ideal for teams of all sizes, from small startups to large enterprises.
Engage & Re-engage Prospects
Drive Sales
Deliver higher CSAT
Support at Scale
Try Emovur for Free
Emovur chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.
Emovur chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.