Every customer message, from every location, in one inbox.
WhatsApp, Google messages, and web leads land in one team inbox - so no customer waits, and no message falls through the cracks.
Team inbox
3 unassigned
Priya Nair
Bandra
Do you have the 6-seater in stock this week?
Rahul M.
Andheri
Can I get a quote for two units?
Website lead
Powai
Requested a demo for 3 locations
Sana K.
Bandra
Thanks - see you at 5.
The problem
A customer messages one location on WhatsApp, another on Google, and a third fills out a web form - and each one lands in a different inbox, on a different phone, checked by a different person. Response times are inconsistent because the system is inconsistent.
What Emovur does here
One inbox, with the routing and visibility behind it.
Brings WhatsApp, Google messages, and web leads into a single team inbox
Routes each conversation to the right location or team automatically
Shows response time per location, so slow spots are easy to find
Lets any team member pick up a conversation without losing context
Keeps a full history per customer, even across channels
Before / After
The difference between scattered replies and one inbox
Messages land in five different apps and phones
No visibility into how fast each location actually responds
A customer repeats themselves when handed to someone new
Missed messages are only discovered when the customer complains
Every message lands in one shared inbox
Response time per location is tracked automatically
Full conversation history follows the customer
Unanswered messages are flagged before they're missed
“We used to find out about a missed WhatsApp message when the customer called to complain. Now every channel lands in one inbox and our slowest location replies in under four minutes.”
Meera Raghavan, Head of Customer Experience
Northline Motors · 14 locations
Proof point
Northline Motors handles 18,400 conversations a month across 14 locations from one inbox.
Questions teams ask
Everything about channel support, shared history, and automatic routing rules.
WhatsApp, Google messages, and web form leads today. Each channel keeps its native reply behaviour - your team just works from one place.
Yes. History follows the customer, so whoever picks the conversation up sees every earlier message - across channels and across locations.
By the location or team the message was sent to, with fallback rules that reassign it if no one responds inside your response window.