Can a customer's conversation move between locations without starting over?

Yes. History follows the customer, so whoever picks the conversation up sees every earlier message - across channels and across locations.

How does routing decide who gets a message?

By the location or team the message was sent to, with fallback rules that reassign it if no one responds inside your response window.

Emovur for Conversations

Every customer message, from every location, in one inbox.

WhatsApp, Google messages, and web leads land in one team inbox - so no customer waits, and no message falls through the cracks.

Book a Demo See Conversations in action →

CHANNELS

Google messages

Web leads

Team inbox

All locations

3 unassigned

Priya Nair

Bandra

Do you have the 6-seater in stock this week?

Rahul M.

Andheri

Can I get a quote for two units?

Website lead

Powai

Requested a demo for 3 locations

Sana K.

Bandra

Thanks - see you at 5.

closed

Routed automatically by location · Response time tracked per team

The problem

A customer messages one location on WhatsApp, another on Google, and a third fills out a web form - and each one lands in a different inbox, on a different phone, checked by a different person. Response times are inconsistent because the system is inconsistent.

What Emovur does here

One inbox, with the routing and visibility behind it.

Brings WhatsApp, Google messages, and web leads into a single team inbox

Routes each conversation to the right location or team automatically

Shows response time per location, so slow spots are easy to find

Lets any team member pick up a conversation without losing context

Keeps a full history per customer, even across channels

The difference between scattered replies and one inbox

Without Emovur

Messages land in five different apps and phones

No visibility into how fast each location actually responds

A customer repeats themselves when handed to someone new

Missed messages are only discovered when the customer complains

With Emovur

Every message lands in one shared inbox

Response time per location is tracked automatically

Full conversation history follows the customer

Unanswered messages are flagged before they're missed

“We used to find out about a missed WhatsApp message when the customer called to complain. Now every channel lands in one inbox and our slowest location replies in under four minutes.”

Meera Raghavan, Head of Customer Experience

Northline Motors · 14 locations

Proof point

Northline Motors handles 18,400 conversations a month across 14 locations from one inbox.

Questions teams ask

WhatsApp, Google messages, and web form leads today. Each channel keeps its native reply behaviour - your team just works from one place.

One inbox. Every channel. No missed messages.

Book a Demo