Every Customer Message.
Every Outlet. One Inbox.
Stop juggling WhatsApp, DMs, and calls across hundreds of locations. See every conversation, from every channel, in a single screen without losing context when shifts change.
Connects to
WhatsApp Business API
Instagram DMs
Facebook Messenger
Web chat
One Brand. Five Apps.
No Visibility.
Most messaging tools are built for a single team on a single channel. The moment you add outlets, shifts, and multiple platforms, messages get missed, context gets lost, and head office has no idea what's actually happening.
Without Emovur
Messages get missed because they're scattered across five different apps.
Without Emovur
Conversation history disappears when staff change shifts or leave.
With Emovur
One inbox, full history, every outlet, always visible.
A Look Inside
All locations · 32 unassigned
Newest
Priya Nair
Is the Bandra outlet open till midnight?
2m
@arjun.mehta
Bookings for 12 people on weekends?
11m
Web visitor
Lost an umbrella yesterday evening
24m
Farhan Q.
Following up on the corporate order quote
41m
Unified Inbox View
WhatsApp, Instagram DMs, Messenger, and web chat, sorted by location, in one screen.
Priya Nair · Bandra West
Full thread carried over · 4 past conversations
Conversation Handoff
Full history stays intact when a conversation moves between team members or shifts.
Avg first response · last 7 days
Brand avg 3m 12s
Bandra West
1m 04s
Koramangala
2m 18s
Cyber Hub
4m 41s
Indiranagar
7m 56s
Response Time Dashboard
See how fast each outlet responds to customers, at a glance.
Quick replies
Approved by head office
Opening hours · /hours
Open 11am–11:45pm, last seating 11:15pm.
Large booking · /group
Happy to host groups of 8+. Which date works?
Lost item · /lostfound
Checking with the outlet team, back in 10 mins.
Corporate order · /catering
Sharing the catering menu and pricing now.
Quick Reply Templates
Local teams respond faster with pre-approved, on-brand replies.
Everything a Multi-Location Team Needs
Unified Messaging
WhatsApp, Instagram, Facebook Messenger, and web chat in one inbox
Conversations automatically tagged and sorted by outlet
Assignment & Routing
Auto-route conversations to the right team member based on outlet or availability
Escalation rules for messages left unanswered too long
Continuity & Handoffs
Full conversation history preserved across shift changes and staff turnover
Nothing gets lost when a team member goes offline
Speed & Quality Monitoring
Track response times per outlet, brand-wide
Templates keep responses fast and consistent with brand voice
Built for Teams, Not Just Inboxes
Team Inbox was designed around how multi-location teams actually work: shared ownership, shift handoffs, and outlet-level accountability, not a single-person inbox stretched to cover hundreds of locations.
Permissions and views scoped by outlet, automatically
Handoffs between team members don't lose context
Head office can monitor without interrupting local teams
Outlet scoping
Head office
All 146 outlets · read + escalate
Regional manager
18 outlets · assign + reply
Outlet staff
Bandra West only · reply
Shift handoffs carry the full thread, the next person opens where the last one stopped.
Not a Silo. Part of the Platform.
Team Inbox connects directly with CRM so any conversation that turns into a lead is captured automatically. It also powers conversations coming through your WhatsApp Business API.
Emovur CRM
Leads captured automatically
Team Inbox
Every channel, every outlet
WhatsApp API
Your existing number
What Multi-Location Brands See With Emovur Team Inbox
faster average response time across outlets
reduction in missed or dropped conversations
hours saved per week consolidating messages across channels
“We were running 40 outlets across five apps and no one could tell me how fast we replied. Six weeks after moving to Team Inbox, first response is under two minutes and nothing sits unanswered overnight.”
Sameera Rao, Head of Guest Experience
Nilgiri Brew Co. · 40 outlets
Questions Teams Ask First
WhatsApp, Instagram DMs, Facebook Messenger, and web chat connect today, with no per-channel limit across outlets. Each channel can be mapped to one outlet or shared across a region.
Yes. Views and permissions are scoped by outlet automatically, so outlet staff see only their own conversations while regional managers and head office keep the wider view.
Team Inbox runs on the WhatsApp Business API, so your existing business number is connected rather than replaced, typically live within a week of verification.
History stays with the outlet, not the individual. When someone leaves or a shift changes, the next person opens the full thread exactly where it stopped.
Bring Every Conversation Into One Inbox
Book a demo and see how Team Inbox fits into your existing team's workflow in under 30 minutes.