Inefficient Lead Management & Follow-ups

Customers faced difficulties accessing vehicle details, test ride bookings, and service schedules on the go, highlighting the need for a centralized and user-friendly communication platform.

Lead nurturing automation

• Send personalized messages with pre-approved financing options.
• Guide customers step-by-step through the financing documentation via WhatsApp.
• Enable easy uploads of required documents directly on WhatsApp, speeding up the process.

Low Engagement After Purchase

Once the vehicle is sold, dealerships struggle to stay connected with customers, resulting in a lack of post-purchase engagement.

Service and Insurance Reminders

• Automated reminders for scheduled maintenance and service appointments.
• Provided real-time service updates, including completion times and readiness for pickup, followed by post-service follow-ups to ensure customer satisfaction.
• Assisted customers with selecting insurance add-ons and guided them on claim procedures and documentation requirements.

Missed Upselling Opportunities for Accessories

Dealerships often miss out on upselling accessories like helmets, seat covers, or maintenance plans due to unstructured communication.

Driving Impact with Click-to-WhatsApp Ads

• Clicking the ad redirected customers to WhatsApp, where they could book test rides or inquire about available models directly.
• The campaign targeted individuals interested in electric scooters, focusing on nearby urban areas.
• Customers received instant updates on new arrivals, pricing, and special offers, streamlining engagement and boosting lead conversions and test ride bookings.