Case Study: Dashsquare | WhatsApp for Furniture Retail

Pricing
Features
Industries
Affiliate/Partner
Resources

Furniture

Simplify sales and grow 40% with WhatsApp!

Send tailored reminders and turn 40% of abandoned carts into sales!

Drive 30% higher loyalty with personalized and timely follow-ups!

About Company

Dash Square

Dash Square is a premium furniture retailer showcasing luxurious collections from global brands like Natuzzi, Kuka, and Nicoletti Home. Known for its elegant sofas, beds, recliners, and dining sets, Dash Square offers world-class designs for modern living spaces, with showrooms across India.

25+

Years of
Experience

20+

Stores
across India

India

dashsquare.in

Furniture

High Cart Abandonment Rates

Customers often browse online but don't complete their purchase due to price concerns, lack of financing options, or second thoughts.

Abandoned Cart Recovery

Sending personalized reminders and special offers to encourage customers to complete their purchases. Showcasing furniture collections through a WhatsApp catalog for easy browsing and seamless shopping.

Delays in Delivery & Order Tracking

Sometimes, furniture takes longer to arrive because of delays in shipping, transportation issues, or stock shortages. This can be frustrating for customers who expect their orders on time.

Streamlined Logistics & Order Updates

Keep customers informed with real-time order updates, delivery schedules, and any delays. Enable easy rescheduling and service requests via WhatsApp, while automated follow-ups ensure smooth deliveries and valuable feedback.

Poor Customer Service Leading to Low Retention & Repeat Sales

Slow response times for product inquiries and after-sales support make it harder to keep customers engaged for future purchases.

Improved Customer Retention & Loyalty

Reward loyal customers with exclusive discounts and early access to sales, while simplifying service or repair bookings via WhatsApp. Automated feedback requests help improve both products and services.

Managing Returns & Service Requests

Handling furniture returns, warranty claims, or service requests can be complicated and time-consuming.

Optimized Customer Support

Returns and service requests are made simple via WhatsApp, with automated eligibility checks, confirmations, and progress updates. Automated follow-up messages after completion gather valuable feedback to boost satisfaction and improve service quality.

The

Outcome

The use of automated event reminders kept students and parents up to date, enhancing
participation and institutional outreach

20-40%

Abandoned Cart Recovery

By automating reminders on WhatsApp.

40%

Business Growth

By sending promotional offers, discounts & Abandoned Cart Reminders on WhatsApp.

More Engagement

Promotional WhatsApp Broadcasts – 98% Read Rate, 45-60% CTR.

Testimonial

Emovur's WhatsApp Business API has improved our customer interactions. With real-time support, automated reminders, and tailored services, we've seen a notable increase in customer engagement and sales conversions. The smooth integration and exceptional support from Emovur have played a crucial role in driving our business growth.

Pankaj B Chatlani

Managing Director