Terms & Conditions

Welcome to Emovur ("Company", "we", "our", "us").

These Terms and Conditions ("Terms") govern your access to and use of our SaaS platform and services ("Service"), including the WhatsApp Business API solutions provided through Emovur.

By subscribing to or using our Service, you ("Customer", "you", "your") agree to these Terms. If you do not agree, please do not use our platform.

1. Service Overview

Emovur provides businesses with a software platform to manage and automate communication via the official WhatsApp Business API.

Our platform facilitates message delivery, automation, and integration services, but we do not own or control the WhatsApp platform, Meta, or any third-party service providers connected to the WhatsApp ecosystem.

2. Account and Access

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must ensure all information provided during registration is accurate and kept up to date.
  • Unauthorized use of another user's account is strictly prohibited.

3. Use of WhatsApp Business API

  • Your use of WhatsApp Business API must comply with Meta's policies and guidelines.
  • Emovur acts only as a technical service provider; any restrictions or actions taken by Meta (including number blocking, suspension, or limitation) are outside our control.

Important Notes:

  • If a number associated with your WhatsApp Business Account is blocked or restricted by Meta, your subscription with Emovur will remain active.
  • Any limitations imposed by Meta shall not be considered as product limitations or service failure on Emovur's part.

4. Subscription, Billing, and Refund Policy

  • All subscriptions are prepaid and billed in advance based on the selected plan.
  • Payments once made are non-refundable, unless explicitly agreed to and communicated in writing by Emovur.
  • Emovur reserves the right to modify pricing or plan structures with prior notice.

No Refund Policy:

Refunds will not be provided in any case, including but not limited to:

  • Number blocking, suspension, or restrictions by Meta.
  • Partial use or non-use of the Service.
  • Customer-side technical or operational issues.

Refunds will be processed only if explicitly communicated and approved by Emovur in writing.

5. Data Privacy and Security

  • Emovur respects your privacy. We do not misuse, sell, or share your customer data with third parties, except as required to provide the Service or comply with legal obligations.
  • You retain ownership of your data stored within our systems.
  • Upon termination or migration, you may request for data deletion, and we will permanently remove your data from our systems within a reasonable period.
  • We implement commercially reasonable security measures to protect your data against unauthorized access or disclosure.

6. Service Availability and Limitation

  • While we strive for continuous uptime, temporary service interruptions may occur due to maintenance, updates, or factors beyond our control.
  • Emovur does not guarantee uninterrupted or error-free operation.
  • Any downtime caused by Meta or third-party APIs does not constitute a failure of our Service.

7. Intellectual Property

All content, software, trademarks, and materials available on the Emovur platform are the property of Emovur or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the platform as per these Terms.

8. Termination

  • You may cancel your subscription anytime by notifying us in writing.
  • Emovur may suspend or terminate your account if you violate these Terms or engage in unlawful activities.
  • Upon termination, your access will be disabled, but you may request data export or deletion.

9. Limitation of Liability

To the maximum extent permitted by law, Emovur shall not be liable for:

  • Indirect, incidental, or consequential damages.
  • Losses arising from Meta's platform restrictions, policy changes, or number suspensions.
  • Any claim exceeding the amount paid by you in the last billing cycle.

10. Changes to Terms

We may modify these Terms from time to time. Continued use of the Service after updates constitutes your acceptance of the revised Terms.

11. Contact Us

For any questions regarding these Terms, please contact:

📧 [email protected]
🌐 www.emovur.com