Getting started
Setup and usage

Setup and usage

The Web API supplies a collection of HTTP methods that underpin the majority of Support Board functionality. To start using the Web API follow the tutorial below.

Usage

Make a POST call to the file include/api.php of your Support Board installation. You can use the following code to make the calls:


                                        function support_board_api($query) {
                                            $ch = curl_init('YOUR-WEBSITE/supportboard/include/api.php');
                                            $parameters = [
                                                    CURLOPT_RETURNTRANSFER => true,
                                                    CURLOPT_SSL_VERIFYPEER => false,
                                                    CURLOPT_USERAGENT => 'Support Board',
                                                    CURLOPT_POST => true,
                                                    CURLOPT_CONNECTTIMEOUT => 5,
                                                    CURLOPT_POSTFIELDS => http_build_query(array_merge(['token' => 'YOUR-TOKEN'], $query))
                                            ];
                                            curl_setopt_array($ch, $parameters); 
                                            $response = curl_exec($ch);
                                            curl_close($ch);
                                            return json_decode($response, true);
                                        }
                                    

Usage example: support_board_api(['function' => 'get-user', 'user_id' => 123]).


Warning! This function is not secure because .js files are accessible by anyone. Make sure this code is only available to the correct user.
                                        $.post('YOUR-WEBSITE/supportboard/include/api.php', {
                                            function: 'METHOD-NAME',
                                            token: 'YOUR-TOKEN'
                                        }, function (response) {
                                            response = JSON.parse(response);
                                            if (response.success) {
                                                 
                                            }
                                        });
                                    

The variable $response will contains the JSON response. You can add new arguments in the query array: ['token' => '', 'function' => '', 'argument-name' => 'value', ...].


Replace the following strings with the correct values:

  • Replace YOUR-WEBSITE with the URL of your website. The full URL must point to the file include/api.php of your Support Board installation. It should looks like this: https://YOUR-WEBSITE.com/supportboard/include/api.php (if you're using the WordPress version: https://YOUR-WEBSITE.com/wp-content/plugins/supportboard/supportboard/include/api.php).
  • Replace YOUR-TOKEN with the token of an admin user. You can get the token from the Users area by opening the profile box of an admin user. Only admin tokens are supported and only the admins can view the tokens. Warning! This token must be kept always secret.
  • Replace METHOD-NAME with the name of the API function you want to use. Get them from the methods list below.

WEB API
Users

Users

Methods to manage users, agents, and admins.


get-user

Returns the user details of a user.


Arguments

token
Your admin secret token.
function
Insert get-user.
user_id
The ID of the user.
extra
Set it to true to get the additional user details. Default: false.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "id": "123456",
                                        "first_name": "John",
                                        "last_name": "Doe",
                                        "email": "johon@example.com",
                                        "profile_image": "https://board.support/user.svg",
                                        "user_type": "visitor",
                                        "creation_time": "2020-05-12 14:28:57",
                                        "last_activity": "2020-05-12 14:28:57",
                                        "department": null,
                                        "token": "a521773c5a566a251c3fb00e93162b20ff955b12",
                                        "password": "",
                                        "details": [
                                            {
                                                "slug": "location",
                                                "name": "Location",
                                                "value": "New York, United States"
                                            },
                                            {
                                                "slug": "country_code",
                                                "name": "Country code",
                                                "value": "America/New_York"
                                            }
                                            ...
                                        ]
                                    }
                                }
                            

Return {"success":true, "response":false} if the user is not found.


get-user-extra

Returns the additional details of a user.


Arguments

token
Your admin secret token.
function
Insert get-user-extra.
user_id
The ID of the user.
slug
The slug of the setting to retrieve. If this argument is not set, all user details are returned. Default: false.
default
The default value to return if the user details are not found. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "slug": "browser",
                                            "name": "Browser",
                                            "value": "Chrome"
                                        },
                                        {
                                            "slug": "current_url",
                                            "name": "Current URL",
                                            "value": "https://board.support/"
                                        },
                                        {
                                            "slug": "os",
                                            "name": "OS",
                                            "value": "Windows 10"
                                        },
                                        {
                                            "slug": "phone",
                                            "name": "Phone",
                                            "value": "3203057977"
                                        }
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if the user is not found.


get-user-language

Returns the active language code used by the user. By default, it's the user browser language.


Arguments

user_id
The ID of the user from whom you want to get the language.

Response

The language code. Examples: es, it. Returns false if the language code is en or not found.


get-users

Returns the user details of all the users.


Arguments

token
Your admin secret token.
function
Insert get-users.
sorting
Set the order of the returned values. Insert ["column", "order"] and replace column with one of the following values: first_name, last_name, email, profile_image, user_type, creation_time, last_activity, department. Replace order with ASC or DESC.
user_types
Array in JSON format of user types to include in the return value. Array syntax: ["", "", "", ...]. Accepted values: visitor, lead, user, agent, admin. Default: all.
search
The string to search.
pagination
Integer from 1 to N to limit the results number. Insert 1 to get the first 100 results, 2 for the results from 101 to 200, etc.
extra
Set it to true to include all users extra details as well. Set it as an array of user extra detail slugs to include only a subset of extra details. Default: false.
user_ids
Array of IDs. If set, returns only the users with ID included in the given array of IDs. Array syntax: ["", "", "", ...]. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "880",
                                            "first_name": "User",
                                            "last_name": "#29938",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 08:58:18",
                                            "last_activity": "2020-05-13 09:07:39",
                                            "department": null,
                                            "token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
                                        },
                                        {
                                            "id": "879",
                                            "first_name": "User",
                                            "last_name": "#86773",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 08:38:41",
                                            "last_activity": "2020-05-13 08:58:12",
                                            "department": null,
                                            "token": "2e5064670707d06b661d04353f4a462ec927f19a"
                                        }
                                        ...
                                    ]
                                }
                            

get-new-users

Returns the users created after the given date.


Arguments

token
Your admin secret token.
function
Insert get-new-users.
datetime
Date and time in the following format: YYYY-MM-DD HH:MM:SS. Ex. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "880",
                                            "first_name": "User",
                                            "last_name": "#29938",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 08:58:18",
                                            "last_activity": "2020-05-13 09:07:39",
                                            "department": null,
                                            "token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
                                        },
                                        {
                                            "id": "879",
                                            "first_name": "User",
                                            "last_name": "#86773",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 08:38:41",
                                            "last_activity": "2020-05-13 08:58:12",
                                            "department": null,
                                            "token": "2e5064670707d06b661d04353f4a462ec927f19a"
                                        }
                                        ...
                                    ]
                                }
                            

get-online-users

Returns the online users including Agents.


Arguments

token
Your admin secret token.
function
Insert get-online-users.
exclude_id
Array of users IDs in JSON format to exclude from the returned values. Array syntax: [123, 123, 123, ...]
sorting
The name of the database table used for sorting. Default: creation_time.
agents
Set it to true to return only agents and admins. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "881",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 09:18:59",
                                            "last_activity": "2020-05-13 09:32:34",
                                            "department": null,
                                            "token": "e435a5c67f4276cdb9c6fc19b7c015990ffc3268"
                                        },
                                        {
                                            "id": "880",
                                            "first_name": "User",
                                            "last_name": "#29938",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 08:58:18",
                                            "last_activity": "2020-05-13 09:32:28",
                                            "department": null,
                                            "token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
                                        }
                                        ...
                                    ]
                                }
                            

get-users-with-details

Returns an array with the user IDs and details of the users who have the requested details.


Arguments

token
Your admin secret token.
function
Insert get-users-with-details.
details
Array of user details. Ex. [ "email", "phone" ].
user_ids
Array, or comma-separated string of user IDs. If this argument is set only the users which have their ID included are returned. Set it to all or false to search all users, set it to agents to search only agents and admins. Default: false.

Response

                                {
                                    "email": [
                                        {
                                            "id": 4561,
                                            "value": "albert@example.com"
                                        },
                                        {
                                            "id": 98436,
                                            "value": "jessica@example.com"
                                        },
                                        ...
                                    ],
                                    "phone": [
                                        {
                                            "id": 12563,
                                            "value": "+4462367136"
                                        },
                                        {
                                            "id": 778956,
                                            "value": "+4462999345"
                                        },
                                        ...
                                    ],
                                    ...
                                } 
                            

get-agents-ids

Returns an array with the IDs of Agents.


Arguments

token
Your admin secret token.
function
Insert get-agents-ids.
admins
Set it to false to exclude the admins. Default: true;

Response

                                [
                                    881,
                                    153,
                                    ...
                                ]
                            

get-user-from-conversation

Returns the user ID and email of the user, or last agent, of the given conversation.


Arguments

token
Your admin secret token.
function
Insert get-user-from-conversation.
conversation_id
The conversation ID.
agent
Set it to true to get the last agent who replied to the conversation. Default: false.

Response

                                {
                                  "id": "123456",
                                  "email": "email@example.com"
                                }
                            

agents-online

Check if at least one agent or admin is online.


Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

Return true if there are agents or admin online, or false if all Agents are offline.


search-users

Returns the users matching the search.


Arguments

token
Your admin secret token.
function
Insert search-users.
search
The string to search. The additional user details are supported too.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "881",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 09:18:59",
                                            "last_activity": "2020-05-13 09:32:34",
                                            "department": null,
                                            "token": "e435a5c67f4276cdb9c6fc19b7c015990ffc3268"
                                        },
                                        {
                                            "id": "880",
                                            "first_name": "User",
                                            "last_name": "#29938",
                                            "email": null,
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "visitor",
                                            "creation_time": "2020-05-13 08:58:18",
                                            "last_activity": "2020-05-13 09:32:28",
                                            "department": null,
                                            "token": "6d969f64f5ed6263714b9b39f3d3700b66f16820"
                                        }
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if no users are found.


add-user

Create a new user.


Arguments

token
Your admin secret token.
function
Insert add-user.
first_name
The first name of the user. Default: User
last_name
The last name of the user. Default: #RANDOM-NUMBER
email
The email of the user. Default: empty.
profile_image
The profile picture of the user. Default:
password
The password of the user. Default: empty.
user_type
The user type of the user. Accepted values: visitor, lead, user, agent, admin. Default: visitor if the email is not provided, otherwise user.
extra
Array of additional user details in JSON format. Any detail is accepted. Built-in details (IDs): phone, city, language, country, birthday, company, facebook, twitter, linkedin, website, ip, country_code, browser, currency, location, os, time_zone, current_url.
Array syntax:
{"ID": ["value", "Name"], "ID": ["value", "Name"], ...}

Response

                                {
                                    "success": true,
                                    "response": 123456
                                }
                            

Other possible responses: ID of the new user on success, otherwise duplicate-email, invalid-user-type, MySQL error message.


update-user

Update the details of an existing user.


Arguments

token
Your admin secret token.
function
Insert update-user.
user_id
The ID of the user to update.
first_name
The first name of the user.
last_name
The last name of the user.
email
The email of the user. Insert NULL to delete the email.
profile_image
The profile picture of the user.
password
The password of the user.
user_type
The user type of the user. Accepted values: visitor, lead, user, agent, admin.
extra
Array of additional user details in JSON format.
Array syntax:
{"ID": ["value", "Name"], "ID": ["value", "Name"], ...}

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

Other possible responses: duplicate-email, invalid-user-type, MySQL error message.


delete-user

Delete a user and all linked conversations and messages.


Arguments

token
Your admin secret token.
function
Insert delete-user.
user_id
The ID of the user to delete.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

delete-users

Delete multiple users and all linked conversations and messages.


Arguments

token
Your admin secret token.
function
Insert delete-users.
user_ids
Array of IDs of the users to delete. Array syntax: [123, 123, 123, ...]

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

is-online

Check if a user is online.


Arguments

token
Your admin secret token.
function
Insert is-online.
user_id
The ID of the user.

Response

true if online, false if offline.


current-url

Get or set the current URL of a user or the last visited URL.


Arguments

token
Your admin secret token.
function
Insert current-url.
user_id
The ID of the user
url
The URL to set as "Current URL". If this argument is set the function will only set the value and it will not return any URL.

Response

                                {
                                    "success": true,
                                    "response": "https://board.support"
                                }
                            

Return {"success":true,"response":false} if the URL is not found. Return {"success":true,"response":true} if the url argument is set.


count-users

Returns the total users' count grouped by user type.


Arguments

token
Your admin secret token.
function
Insert count-users.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "all": "335",
                                        "lead": "288",
                                        "user": "15",
                                        "visitor": "28"
                                    }
                                }
                            

update-user-to-lead

Change the user type of a user to lead.


Arguments

token
Your admin secret token.
function
Insert update-user-to-lead.
user_id
The ID of the user.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

slack-users

Returns the agents-slack members' connection information. The Slack App is required.


Arguments

token
Your admin secret token.
function
Insert slack-users.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "slack_users": [
                                            {
                                                "id": "U328T701Z",
                                                "name": "Support Schio"
                                            },
                                            {
                                                "id": "UR5F0GK7T",
                                                "name": "Robert Pitt"
                                            }
                                            ...
                                        ],
                                        "agents": [
                                            {
                                                "id": "2",
                                                "name": "Alex Smith"
                                            },
                                            {
                                                "id": "445",
                                                "name": "Federico Schiocchet"
                                            },
                                            {
                                                "id": "724",
                                                "name": "Alberto Prade"
                                            }
                                            ...
                                        ],
                                        "saved": {
                                            "U328T701Z": "445",
                                            "UR5F0GK7T": "2"
                                            ...
                                        }
                                    }
                                }
                            

get-avatar

Generate the user profile image by using the first letter of first name, and last name, save the image, and return the image URL.


Arguments

token
Your admin secret token.
function
Insert get-avatar.
first_name
The first name of the user.
last_name
The last name of the user.

Response

                                https://example.com/supportboard/uploads/13-04-21/9455859.png
                            

WEB API
Conversations

Conversations

Methods to manage conversations and messages.


get-conversation

Returns a conversation and the messages of the conversation.


Arguments

token
Your admin secret token.
function
Insert get-conversation.
conversation_id
The ID of the conversation.
user_id
The ID of the user linked to the conversation.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "messages": [
                                            {
                                                "id": "2044",
                                                "user_id": "802",
                                                "message": "Hello!",
                                                "creation_time": "2020-05-0410:06:30",
                                                "attachments": "",
                                                "status_code": "0",
                                                "payload": "",
                                                "conversation_id": "946",
                                                "first_name": "Don",
                                                "last_name": "John",
                                                "profile_image": "https://board.support/user.svg",
                                                "user_type": "lead"
                                            },
                                            {
                                                "id": "2045",
                                                "user_id": "377",
                                                "message": "Hello,howcanIhelp?",
                                                "creation_time": "2020-05-0410:06:33",
                                                "attachments": "",
                                                "status_code": "0",
                                                "payload": "",
                                                "conversation_id": "946",
                                                "first_name": "Bruce",
                                                "last_name": "Peterson",
                                                "profile_image": "https://board.support/agent.svg",
                                                "user_type": "agent"
                                            }
                                            ...
                                        ],
                                        "details": {
                                            "user_id": "802",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "lead",
                                            "id": "946",
                                            "title": "",
                                            "conversation_time": "2020-05-0410:06:30",
                                            "conversation_status_code": "3",
                                            "department": null
                                        }
                                    }
                                }
                            

Return {"success":true,"response":{"messages":[],"details":""}} if the conversation is not found.


get-conversations

Returns all the conversations. Each conversation includes the last message of the conversation.


Arguments

token
Your admin secret token.
function
Insert get-conversations.
pagination
Integer from 1 to N to limit the results number. Insert 1 to get the first 100 results, 2 for the results from 101 to 200, etc.
status_code
The status code of the returned conversations. Default: all the conversations in the inbox, excluding the conversations in the trash and archive. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.
routing
Set it to true if the queue or routing is active in Settings > Miscellaneous. Default: false.
routing_unassigned
Set it to true to also view the conversations not assignged to any agent. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "1431",
                                            "user_id": "632",
                                            "message": "Hello!",
                                            "creation_time": "2020-04-24 10:53:35",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "764",
                                            "message_user_type": "lead",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "conversation_status_code": "2",
                                            "user_type": "lead"
                                        },
                                        {
                                            "id": "1430",
                                            "user_id": "631",
                                            "message": "Hi! Can you help me?",
                                            "creation_time": "2020-04-24 10:38:37",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "763",
                                            "message_user_type": "lead",
                                            "first_name": "Jessica",
                                            "last_name": "Brenson",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "conversation_status_code": "2",
                                            "user_type": "lead"
                                        }
                                        ...
                                    ]
                                }
                            

get-new-conversations

Returns the conversations created after the given date or with a message created after the given date. Each conversation includes the last message of the conversation.


Arguments

token
Your admin secret token.
function
Insert get-new-conversations.
datetime
Date and time in the following format: YYYY-MM-DD HH:MM:SS. Ex. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0.
routing
Set it to true if the queue or routing is active in Settings > Miscellaneous. Default: false.
routing_unassigned
Set it to true to also view the conversations not assignged to any agent. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "1431",
                                            "user_id": "632",
                                            "message": "Hello!",
                                            "creation_time": "2020-04-24 10:53:35",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "764",
                                            "message_user_type": "lead",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "conversation_status_code": "2",
                                            "user_type": "lead"
                                        },
                                        {
                                            "id": "1430",
                                            "user_id": "631",
                                            "message": "Hi! Can you help me?",
                                            "creation_time": "2020-04-24 10:38:37",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "763",
                                            "message_user_type": "lead",
                                            "first_name": "Jessica",
                                            "last_name": "Brenson",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "conversation_status_code": "2",
                                            "user_type": "lead"
                                        }
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if no conversations are found.


get-user-conversations

Returns the conversations of a user. Each conversation includes the last message of the conversation.


Arguments

token
Your admin secret token.
function
Insert get-user-conversations.
user_id
The ID of the user.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "2266",
                                            "user_id": "377",
                                            "message": "Hello, how are you?",
                                            "creation_time": "2020-05-12 17:30:35",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "995",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "user_type": "lead",
                                            "conversation_status_code": "3"
                                        },
                                        {
                                            "id": "2266",
                                            "user_id": "5",
                                            "message": "Please leave a feedback.",
                                            "creation_time": "2020-05-12 17:30:35",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "995",
                                            "first_name": "Adam",
                                            "last_name": "Gates",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "user_type": "agent",
                                            "conversation_status_code": "3"
                                        }
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if no conversations are found.


get-new-user-conversations

Returns the user conversations created after the given date or with a message created after the given date. Each conversation includes the last message of the conversation.


Arguments

token
Your admin secret token.
function
Insert get-new-user-conversations.
user_id
The ID of the user.
datetime
Date and time in the following format: YYYY-MM-DD HH:MM:SS. Ex. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "2266",
                                            "user_id": "377",
                                            "message": "Hello, how are you?",
                                            "creation_time": "2020-05-12 17:30:35",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "995",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "user_type": "lead",
                                            "conversation_status_code": "3"
                                        },
                                        {
                                            "id": "2266",
                                            "user_id": "5",
                                            "message": "Please leave a feedback.",
                                            "creation_time": "2020-05-12 17:30:35",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "995",
                                            "first_name": "Adam",
                                            "last_name": "Gates",
                                            "profile_image": "https://board.support/media/user.svg",
                                            "user_type": "agent",
                                            "conversation_status_code": "3"
                                        }
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if no conversations are found.


search-conversations

Returns the conversations matching the search.


Arguments

token
Your admin secret token.
function
Insert search-conversations.
search
The string to search. The search function search into the attachment's names, the messages, and the user email, first name and last name.

Response

                                {
                                  "success": true,
                                  "response": [
                                    {
                                      "id": "2130",
                                      "user_id": "806",
                                      "message": "Hello! How can I help you?",
                                      "creation_time": "2020-05-05 15:45:38",
                                      "attachments": "",
                                      "status_code": "0",
                                      "payload": "",
                                      "conversation_id": "952",
                                      "message_user_type": "admin",
                                      "first_name": "User",
                                      "last_name": "#24254",
                                      "profile_image": "https://board.support/media/user.svg",
                                      "conversation_status_code": "4",
                                      "user_type": "lead"
                                    },
                                    {
                                      "id": "2127",
                                      "user_id": "805",
                                      "message": "Hi, I need help!",
                                      "creation_time": "2020-05-05 08:12:57",
                                      "attachments": "",
                                      "status_code": "0",
                                      "payload": "",
                                      "conversation_id": "951",
                                      "message_user_type": "user",
                                      "first_name": "Don",
                                      "last_name": "John",
                                      "profile_image": "https://board.support/media/user.svg",
                                      "conversation_status_code": "0",
                                      "user_type": "user"
                                    }
                                    ...
                                  ]
                                }
                            

Return {"success":true, "response":[]} if no conversations are found.


search-user-conversations

Returns the conversations of the given user ID that matches the search terms.


Arguments

token
Your admin secret token.
function
Insert search-user-conversations.
search
The string to search. The search function supports attachment names, messages of the conversations, and the conversation title.
id
The ID of the user.

Response

                                {
                                  "success": true,
                                  "response": [
                                    {
                                        "id": "3362",
                                        "user_id": "2",
                                        "message": "Hello! How can I help you?",
                                        "creation_time": "2020-06-24 17:34:39",
                                        "attachments": "",
                                        "status_code": "0",
                                        "payload": "",
                                        "conversation_id": "1364",
                                        "first_name": "Don",
                                        "last_name": "John",
                                        "profile_image": "https://board.support/media/user.svg",
                                        "user_type": "lead",
                                        "conversation_status_code": "0"
                                    },
                                    {
                                        "id": "3345",
                                        "user_id": "1195",
                                        "message": "Hi, I need help!",
                                        "creation_time": "2020-06-24 17:06:23",
                                        "attachments": "",
                                        "status_code": "0",
                                        "payload": "",
                                        "conversation_id": "1363",
                                        "first_name": "Don",
                                        "last_name": "John",
                                        "profile_image": "https://board.support/media/user.svg",
                                        "user_type": "lead",
                                        "conversation_status_code": "2"
                                    }
                                    ...
                                  ]
                                }
                            

Return {"success":true, "response":[]} if no conversations are found.


new-conversation

Create a new conversation.


Arguments

token
Your admin secret token.
function
Insert new-conversation.
user_id
The ID of the user linked to the conversation.
status_code
The status code of the conversation. Default: 0. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.
title
The title of the conversation. Default: empty.
department
The ID of a department. You can get the IDs from Settings > Miscellaneous > Departments. Default: -1.
agent_id
The ID of the agent assigned to the conversation. Default: -1.
source
Set the conversation source. Default: false.
extra
Extra conversation values. Default: false.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "messages": [],
                                        "details": {
                                            "user_id": "882",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "lead",
                                            "id": "1007",
                                            "title": "",
                                            "conversation_time": "2020-05-15 12:51:39",
                                            "conversation_status_code": "0",
                                            "department": null
                                        }
                                    }
                                }
                            

Other possible responses: Conversation details array on success, otherwise user-not-found, MySQL error message


update-conversation-status

Update the status code of a conversation.


Arguments

token
Your admin secret token.
function
Insert update-conversation-status.
conversation_id
The ID of the conversation.
status_code
The status code of the conversation. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

Return invalid-status-code if the status code is invalid.


update-conversation-department

Update the department of a conversation.


Arguments

token
Your admin secret token.
function
Insert update-conversation-department.
conversation_id
The ID of the conversation to update.
department
The ID of a department. You can get the IDs from Settings > Miscellaneous > Departments. The department ID is not validated, so double-check it to make sure it exists. Set it to false to remove the department.
message
A string containing a message for the agents notifications. If set, an all the agents assigned to the new department will be notified via email, push notification, and SMS.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

update-conversation-agent

Assign or update the agent assigned to a conversation.


Arguments

token
Your admin secret token.
function
Insert update-conversation-agent.
conversation_id
The ID of the conversation to update.
agent_id
The ID of a agent. Set it to false to remove the agent.
message
A string containing a message for the agent notifications. If set, the agent will be notified via email, push notification, and SMS.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

set-rating

Assign a rating to a conversation and optionally update a message of the conversation.


Arguments

token
Your admin secret token.
function
Insert set-rating.
settings
Insert the following array in JSON format: { "settings" : { "conversation_id": "ID", "rating": "RATING" }}. Replace ID with the ID of the conversation to rate, replace rating with 1 for a positive rating or with 0 for a negative one.
payload
The payload of the message in JSON format.
message_id
The ID of the message to update.
message
The content of the message.
user_id
The ID of the user of the conversation linked to the message.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

get-rating

Get the ratings of the conversations assigned to an agent.


Arguments

token
Your admin secret token.
function
Insert get-rating.
user_id
The ID of an agent.

Response

                                {
                                    "success": true,
                                    "response": [4,2]
                                }
                            

The response array: [count of positive ratings, count of negative ratings]. In the example above there are 4 positive ratings and 2 negative ratings.


get-new-messages

Returns the messages of a conversation created after the given date.


Arguments

token
Your admin secret token.
function
Insert get-new-messages.
user_id
The ID of the user of the conversation.
conversation_id
The ID of the conversation.
datetime
Date and time in the following format: YYYY-MM-DD HH:MM:SS. Ex. 2020-05-13 13:35:59. You can remove the time and leave only the date. The dates stored in the database are in UTC+0.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "2319",
                                            "user_id": "377",
                                            "message": "Welcome to our support chat!",
                                            "creation_time": "2020-05-12 18:04:50",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "1004",
                                            "first_name": "Virtual",
                                            "last_name": "Agent",
                                            "profile_image": "https://board.support/bot.svg",
                                            "user_type": "bot"
                                        },
                                        {
                                            "id": "2320",
                                            "user_id": "877",
                                            "message": "Thank you! I need help.",
                                            "creation_time": "2020-05-12 18:04:51",
                                            "attachments": "",
                                            "status_code": "0",
                                            "payload": "",
                                            "conversation_id": "1004",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "lead"
                                        }
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if no conversations are found.


send-message

Add a new message to an existing conversation.


Arguments

token
Your admin secret token.
function
Insert send-message.
user_id
The ID of the user who sends the message. Use the function sb_get_bot_id() to get the ID of the bot.
conversation_id
The ID of the conversation.
message
The content of the message.
attachments
Array of attachments in JSON format. Array syntax: [["name", "link"], ["name", "link"], ...]. Replace name with the name of the attachment and link with the full URL of the attachment. It's up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: [].
conversation_status_code
The status code of the conversation. Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4. Set it to skip to leave the current conversation status.
payload
Array in JSON format of additional information. You can insert any value. Array syntax: { "key": value, "key": value, ... }.
queue
Set it to true if the queue is active in Settings > Miscellaneous > Queue. Default: false.
recipient_id
The ID of the user who receive the message. Use this attribute to get the user language.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "status": "success",
                                        "message-id": 123456,
                                        "queue": false,
                                        "notifications": ["sms", "email"]
                                    }
                                }
                            

Other possible responses: invalid-status-code, MySQL error message. The notifications response include the notifications sent to the user or agents.


send-bot-message

Send a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message. The Dialogflow App is required and Dialogflow must be active in the settings area.


Arguments

token
Your admin secret token.
function
Insert send-bot-message.
conversation_id
The ID of the conversation.
message
The string containing the text of the message.
token
The Dialogflow access token. For performance reasons always include this token. You will get the token after the first call of this method, from the response.
language
The language of the bot. Default: the main bot language.
attachments
Array of attachments in JSON format. Array syntax: [["name", "link"], ["name", "link"], ...]. Replace name with the name of the attachment and link with the full URL of the attachment. Dialogflow can read this array.
event
Trigger a Dialogflow event.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "token": "ya29.a0AfH6SMB5Y04TwKvxeah5pCEtcupfncTOLMlewxlnUAhH5H4HE4SVIeOPWSfxRVfHNcJIoR-IvRTtrEe4P9VXHa",
                                        "messages": [
                                            {
                                                "message": "Hi! How are you doing?",
                                                "attachments": []
                                            }
                                        ],
                                        "response": {
                                            "responseId": "1a5e30d0-d6d4-4f0c-83e3-2fb9e31c2a5e-e15c53b8",
                                            "queryResult": {
                                                "queryText": "Hello",
                                                "action": "input.welcome",
                                                "parameters": [],
                                                "allRequiredParamsPresent": true,
                                                "fulfillmentText": "Hi! How are you doing?",
                                                "fulfillmentMessages": [
                                                    {
                                                        "platform": "ACTIONS_ON_GOOGLE",
                                                        "simpleResponses": {"simpleResponses": [ { "textToSpeech": "Example"} ]}
                                                    },
                                                    {
                                                        "text": { "text": [ "Hi! How are you doing?" ]  }
                                                    }
                                                ],
                                                "intent": {
                                                    "name": "projects/api-project-655517752147/agent/intents/fe275c2e-f39d-4db3-92c2-e55582ce38fb",
                                                    "displayName": "Default Welcome Intent"
                                                },
                                                "intentDetectionConfidence": 1,
                                                "languageCode": "en"
                                            },
                                            "alternativeQueryResults": [
                                                {
                                                    "queryText": "Hello",
                                                    "languageCode": "en"
                                                }
                                            ]
                                        }
                                    }
                                }
                            

Other possible responses: dialogflow-not-active, MySQL, or cURL error message.


send-slack-message

Send a message to Slack. The Slack App is required and Slack must be active in the settings area.


Arguments

token
Your admin secret token.
function
Insert send-slack-message.
user_id
The ID of the user linked to the message.
full_name
The name of the sender, it will appear in Slack on the left of the message. It should be an agent's name if the message is from an agent, otherwise the user's name.
profile_image
The profile image of the sender, it will appear in Slack on the left of the message. It should be an agent's profile image if the message is from an agent, otherwise the user's profile image. Supported formats: PNG and JPG. Default:
message
The content of the message.
attachments
Array of attachments in JSON format. Array syntax: [["name", "link"], ["name", "link"], ...]. Replace name with the name of the attachment and link with the full URL of the attachment. It's up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: [].
channel
The Slack channel linked to the message. For performance reasons always include the channel. You will get the channel after the first call of this method, from the response (example: C011JFFGSKY).

Response

                                {"success":true,"response":["C011JFFGSKY"]}
                            

Other possible responses: slack-not-active, MySQL or cURL error message.


update-message

Update an existing message.


Arguments

token
Your admin secret token.
function
Insert update-message.
message_id
The ID of the message.
message
The content of the message.
attachments
Array of attachments in JSON format. Array syntax: [["name", "link"], ["name", "link"], ...]. Replace name with the name of the attachment and link with the full URL of the attachment. It's up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: [].
payload
Array in JSON format of additional information. You can insert any value. Array syntax: { "key": value, "key": value, ... }.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

delete-message

Delete an existing message.


Arguments

token
Your admin secret token.
function
Insert delete-message.
message_id
The ID of the message to delete.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

get-agents-in-conversation

Returns an array with all the agents with at least one message in the conversation.


Arguments

token
Your admin secret token.
function
Insert get-agents-in-conversation.
conversation_id
The conversation ID. It can be an array of conversation IDs.

Response

                                {
                                    "1546": [
                                        {
                                            "id": 5463,
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/user.svg",
                                            "conversation_id": 1546
                                        },
                                        {
                                            "id": 6413,
                                            "first_name": "Steven",
                                            "last_name": "Travolta",
                                            "profile_image": "https://board.support/user.svg",
                                            "conversation_id": 1546
                                        }, 
                                        ...
                                    ],
                                    ...
                                }
                            

WEB API
Dialogflow

Dialogflow

Dialogflow Web API list. The Dialogflow App is required to use this set of APIs.


dialogflow-create-intent

Create a new Intent in Dialogflow. The new Intent will be linked the agent synchronized in the admin area.


Arguments

token
Your admin secret token.
function
Insert dialogflow-create-intent .
expressions
Array with the training phrases. Array syntax: ["", "", ...].
response
String containing the response of the bot when the user input matches a user expression.
agent_language
The language code of the intent. Default: main agent language. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

dialogflow-entity

Create a new Entity in Dialogflow. The new Entity will be linked the agent synchronized in the admin area.


Arguments

token
Your admin secret token.
function
Insert dialogflow-entity .
entity_name
The unique Entity name.
synonyms
Array of Entity values. Single value syntax: ['value' => '', 'synonyms' => ['', '', ...]].
agent_language
The language code of the intent. Default: main agent language. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

dialogflow-get-entity

Returns a Dialogflow Entity, or all Entities of the agent.


Arguments

token
Your admin secret token.
function
Insert dialogflow-get-entity .
entity_id
The ID of the Entity. Leave empty or insert all to get all Entities. Default: all.
agent_language
The language code of the intent. Default: main agent language. For the languages codes list visit cloud.google.com/dialogflow/docs/reference/language.

Response

                                {
                                    "success": true,
                                    "response": {
                                      "name":"projects/small-talk-43da7/agent/entityTypes/t5td1425-2k13-16cc-a7bb-f119b8d94112a",
                                      "displayName":"woocommerce-products",
                                      "kind":"KIND_MAP",
                                      "autoExpansionMode":"AUTO_EXPANSION_MODE_DEFAULT",
                                      "entities":[
                                         {
                                            "value":"Abstract Print Cotton Blouse",
                                            "synonyms":[
                                               "Abstract Print Cotton Blouse"
                                            ]
                                         },
                                         {
                                            "value":"Cashmere Carpenter Beanie",
                                            "synonyms":[
                                               "Cashmere Carpenter Beanie"
                                            ]
                                         },
                                         ...
                                      ],
                                      "enableFuzzyExtraction":true
                                    }
                                }
                            

dialogflow-get-token

Generate a new Dialogflow Token and returns it. The token is valid for 1 hour.


Arguments

token
Your admin secret token.
function
Insert dialogflow-get-token .

Response

                                {
                                    "success": true,
                                    "response": "ya27.a1AfH6SMDu9dn0TfRbNVAIEsSoeJPD1_jr1JpfL15..."
                                }
                            

dialogflow-get-agent

Returns the details of the Dialogflow agent.


Arguments

token
Your admin secret token.
function
Insert dialogflow-get-agent .

Response

                                {
                                    "success": true,
                                    "response": {
                                        "parent":"projects/woocommerce-abcde",
                                        "displayName": "ABCDE",
                                        "defaultLanguageCode": "en",
                                        "timeZone": "Europe/Madrid",
                                        "enableLogging": true,
                                        "matchMode": "MATCH_MODE_HYBRID" ,
                                        "classificationThreshold": 0.6,
                                        "apiVersion": "API_VERSION_V2",
                                        "tier": "TIER_STANDARD"
                                    }
                                }
                            

dialogflow-set-active-context

Activate a Dialogflow context in the active user session.


Arguments

token
Your admin secret token.
function
Insert dialogflow-set-active-context .
context_name
The context name.
user_id
The ID of the user linked to the context.
parameters
Array in JSON format of Dialogflow parameters linked to the context. Example: { "woocommerce-products": "Running Shoes" }.
life_span
The context lifespan. Default: 5.
token
Dialogflow Session Token(it's not the Refresh Token). Pass it if you have it, otherwise it will be generated. Default: false.
language
The agent language. Default: main agent language.

Response

                                {
                                   "success":true,
                                   "response": {
                                      "responseId":"09f2f825-3dbf-4c27-a5bb-6bd0b71e44b9-1d846bd2",
                                      "queryResult":{
                                         "queryText":"sb-trigger-context",
                                         "parameters":[

                                         ],
                                         "outputContexts":[
                                            {
                                               "name":"projects/abcde/agent/sessions/208/contexts/abcde",
                                               "lifespanCount":4,
                                               "parameters":{
                                                  "woocommerce-products":"Sampras Vibration Dampener"
                                               }
                                            }
                                         ],
                                         "languageCode":"en"
                                      }
                                   }
                                }
                            

dialogflow-curl

Send data to Dialogflow. Use this method to submit the queries to Dialogflow.


Arguments

token
Your admin secret token.
function
Insert dialogflow-curl .
query
The Dialogflow query in JSON format.
language
The Dialogflow agent language. Default: main agant language.
type
The call type. Supported values: POST, GET, PATCH. Default: POST.
token
Dialogflow Session Token(it's not the Refresh Token). Pass it if you have it, otherwise it will be generated. Default: false.

Response

                                {
                                   "success": true,
                                   "response": "..."
                                }
                            

Returns the Dialogflow response. More details at https://cloud.google.com/dialogflow/es/docs/reference/rest/v2-overview


WEB API
WooCommerce

WooCommerce

WooCommerce Web API list. The WooCommerce App is required to use this set of APIs.


woocommerce-get-customer

Returns the details of a WooCommerce customer.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-customer .
session_key
Get it with the method woocommerce-get-session-key.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "customer_id": "1",
                                        "user_id": null,
                                        "username": "",
                                        "first_name": "Don",
                                        "last_name": "John",
                                        "email": "email@example.com",
                                        "date_last_active": "2020-08-03 07:21:18",
                                        "date_registered": null,
                                        "country": "UK",
                                        "postcode": "E14HR",
                                        "city": "London",
                                        "state": "London"
                                    }
                                }
                            

woocommerce-get-user-orders

Returns an array with the orders summary of the user.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-user-orders .
user_id
The user ID.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "603",
                                            "date": "2020-10-22 14:58:11",
                                            "total": "19",
                                            "status": "wc-processing"
                                        },
                                        {
                                            "order_id": "602",
                                            "date": "2020-10-19 14:02:35",
                                            "total": "19",
                                            "status": "wc-on-hold",
                                        },
                                        ...
                                    ]
                                }
                            

woocommerce-get-order

Returns the details of an order.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-order .
order_id
The order ID.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "id": "601",
                                        "date": "2020-10-19 14:02:10",
                                        "total": "19",
                                        "status": "wc-on-hold",
                                        "products": [
                                            {
                                                "name": "Sony Play Station 5",
                                                "id": "53",
                                                "quantity": "1",
                                                "price": "199"
                                            }
                                        ],
                                        "billing_address": "Don John\\n501 Baker Street\\nEW578H London, UK",
                                        "shipping_address": "",
                                        "currency_symbol": "€"
                                    }
                                }
                            

woocommerce-get-product

Returns the details of a product.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-product .
product_id
The product ID.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "id": "53",
                                        "name": "Sony Play Station 5",
                                        "description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
                                        "price": "19",
                                        "image": "https://example.com/image.jpg",
                                        "rating": "",
                                        "url": "https://example.com/?p=53"
                                    }
                                }
                            

woocommerce-get-products

Returns the products matching the given query if any, otherwise returns all products.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-products .
filters
Array of filters. Syntax: [ "filter" => "value", "filter" => "value", ... ]. Use filters to only get products that match specific criteria. Available filters:
  • taxonomy
    Taxonomy ID or name. Categories and tags are taxonomies.
  • attribute
    Product attribute term name. Example: color, size.
  • date
    Product publication date. If the value is a string, returns only the products older than the given date. If the value is an array, returns the products between the given dates. Array syntax: [ "startDate" => "", "endDate" => "" ]. Multiple date formats are supported. Example: 2020-12-30 06:35:59.
  • max-price
    Product max price. Returns only the products with a price lower than the give one.
  • min-price
    Product min price. Returns only the products with a price larger than the give one.
  • discounted
    Products in promotion. Set it to true to get only the products in promotion.
pagination
Limit the number of results to 100. Set it to 0 to get the products from 1 to 100, to 1 to get the products from 101 to 200...
language
The products language code. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "53",
                                            "name": "Sony Play Station 5",
                                            "description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
                                            "date": "2020-08-03 07:06:25",
                                            "price": "19",
                                            "image": "https://example.com/image.jpg",
                                            "rating": "",
                                            "url": "https://example.com?p=53"
                                        },
                                        {
                                            "id": "54",
                                            "name": "Xbox Series X",
                                            "description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
                                            "date": "2020-08-03 07:08:19",
                                            "price": "59",
                                            "image": "https://example.com/image.jpg",
                                            "rating": "",
                                            "url": "https://example.com?p=54"
                                        },
                                        ...
                                    ]
                                }
                            

woocommerce-search-products

Returns the products matching the search.


Arguments

token
Your admin secret token.
function
Insert woocommerce-search-products .
search
The search string.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "53",
                                            "name": "Sony Play Station 5",
                                            "description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
                                            "date": "2020-08-03 07:06:25",
                                            "price": "19",
                                            "image": "https://example.com/image.jpg",
                                            "rating": "",
                                            "url": "https://example.com?p=53"
                                        },
                                        {
                                            "id": "54",
                                            "name": "Xbox Series X",
                                            "description": "Lorem ipsum dolor sit amet, consectetur adipiscing elite...",
                                            "date": "2020-08-03 07:08:19",
                                            "price": "59",
                                            "image": "https://example.com/image.jpg",
                                            "rating": "",
                                            "url": "https://example.com?p=54"
                                        },
                                        ...
                                    ]
                                }
                            

woocommerce-get-taxonomies

Returns the WooCommerce product categories or tags.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-taxonomies .
type
Insert category or tag.
language
The language code of the taxonomies. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "33",
                                            "name": "Clothes",
                                            "slug": "clothes"
                                        },
                                        {
                                            "id": "34",
                                            "name": "Accessories",
                                            "slug": "accessories"
                                        },
                                        ...
                                    ]
                                }
                            

woocommerce-get-attributes

Returns the WooCommerce product attributes and attribute terms.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-attributes .
type
Set it to terms to get only the terms name of all attributes, and to attribute to get only the attributes name. Default: all.
language
The language code of the attributes. Default: false.

Response


All
                                {
                                    "success": true,
                                    "response": {
                                        "colors": {
                                            "id": "1",
                                            "name": "Color",
                                            "slug": "pa_color",
                                            "terms": {
                                                "red": "Red",
                                                "yellow": "Yellow",
                                                "green": "Green",
                                                ...
                                            }
                                        },
                                        ...
                                    }
                                }
                            
Terms
                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "name": "Red"
                                        },
                                        {
                                            "name": "Yellow"
                                        },
                                        {
                                            "name": "Small"
                                        },
                                        {
                                            "name": "Medium"
                                        },
                                        {
                                            "name": "Large"
                                        },
                                        ...
                                    ]
                                }
                            
Attributes
                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "1",
                                            "name": "Color",
                                            "slug": "pa_color"
                                        },
                                        {
                                            "id": "2",
                                            "name": "Size",
                                            "slug": "pa_size"
                                        },
                                        ...
                                    ]
                                }
                            

woocommerce-get-product-id-by-name

Search a product by name and returns its ID.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-product-id-by-name .
name
The product name.

Response

                                {
                                    "success": true,
                                    "response": 123 or false
                                }
                            

woocommerce-get-product-images

Returns an array with the images of a product.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-product-images .
product_id
The product ID.

Response

                                {
                                    "success": true,
                                    "response": [
                                        "https://example.com/image.jpg",
                                        "https://example.com/image.jpg",
                                        ...
                                    ]
                                }
                            

woocommerce-get-product-taxonomies

Returns the categories and tags of a product.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-product-taxonomies .
product_id
The product ID.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "term_id": "34",
                                            "name": "Red",
                                            "slug": "red",
                                            "term_group": "0",
                                            "taxonomy": "product_cat"
                                        },
                                        {
                                            "term_id": "35",
                                            "name": "Summer Edition",
                                            "slug": "summer-edition",
                                            "term_group": "0",
                                            "taxonomy": "product_tag"
                                        },
                                        ...
                                    ]
                                }
                            

woocommerce-get-attribute-by-term

Returns the attribute of an attribute term.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-attribute-by-term .
term_name
The term name.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "id": "1",
                                        "name": "Color",
                                        "slug": "pa_color"
                                    }
                                }
                            

woocommerce-get-attribute-by-name

Search an attribute by its name and returns it.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-attribute-by-name .
name
The attribute name.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "id": "1",
                                        "name": "Color",
                                        "slug": "pa_color"
                                    }
                                }
                            

woocommerce-is-in-stock

Check if a product is in stock.


Arguments

token
Your admin secret token.
function
Insert woocommerce-is-in-stock .
product_id
The product ID.

Response

                                {
                                    "success": true,
                                    "response": true or false
                                }
                            

woocommerce-coupon

Generate a coupon and returns the coupon code.


Arguments

token
Your admin secret token.
function
Insert woocommerce-coupon .
discount
Discount percentage. Insert a value from 1 to 100.
expiration
Coupon expiration. Example: 3 days, 1 minutes, 60 seconds.
product_id
String of IDs separated by commas. Example: 11,53,63. If setted the coupon is valid only for the products with the given IDs.
user_id
If setted the coupon is valid only for the user with the given ID.

Response

                                {
                                    "success": true,
                                    "response": [ "fxsocl3490oq", "50" ]
                                }
                            

[ coupon code, discount value ]


woocommerce-coupon-check

Check if there are coupons linked to the given user.


Arguments

token
Your admin secret token.
function
Insert woocommerce-coupon-check .
user_id
The user ID.

Response

                                {
                                    "success": true,
                                    "response": true or false
                                }
                            

Returns true if there are coupons linked to the user, otherwise returns false.


woocommerce-coupon-delete-expired

Delete all expired coupons. This function runs automatically every hour via cron jobs.


Arguments

token
Your admin secret token.
function
Insert woocommerce-coupon-delete-expired .

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

woocommerce-get-url

Returns a WooCommerce URL.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-url .
type
The URL type to get. Accepted values: tag, category, cart, shop, , checkout.
name
The name of the caetgory or link.
language
The language of the page of the URL. Default: false.

Response

                                {
                                    "success": true,
                                    "response": "https://example.com/checkout"
                                }
                            

woocommerce-get-session

Returns the session variable of a user. The session variable contains the user cart details and more.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-session .
session_key
The session key of a user. Get it with the method woocommerce-get-session-key.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "cart": {
                                            "d82c8d1619ah8176d665453cfb2e66f0": {
                                                "key": "d82c8d1619ah8176d665453cfb2e66f0",
                                                "product_id": 53,
                                                "variation_id": 0,
                                                "variation": [],
                                                "quantity": 3,
                                                "data_hash": "b5c1d6ca8bae6d4896jf1807cdf713f0",
                                                "line_tax_data": {
                                                    "subtotal": [],
                                                    "total": []
                                                },
                                                "line_subtotal": 57,
                                                "line_subtotal_tax": 0,
                                                "line_total": 57,
                                                "line_tax": 0
                                            }
                                        },
                                        "cart_totals": {
                                            "subtotal": "57.00",
                                            "subtotal_tax": 0,
                                            "shipping_total": "0.00",
                                            "shipping_tax": 0,
                                            "shipping_taxes": [],
                                            "discount_total": 0,
                                            "discount_tax": 0,
                                            "cart_contents_total": "57.00",
                                            "cart_contents_tax": 0,
                                            "cart_contents_taxes": [],
                                            "fee_total": "0.00",
                                            "fee_tax": 0,
                                            "fee_taxes": [],
                                            "total": "57.00",
                                            "total_tax": 0
                                        },
                                        "applied_coupons": "a:0:{}",
                                        "coupon_discount_totals": "a:0:{}",
                                        "coupon_discount_tax_totals": "a:0:{}",
                                        "removed_cart_contents": "a:0:{}",
                                        "customer": {
                                            "id": "1",
                                            "date_modified": "2020-08-20T09:33:03+00:00",
                                            "postcode": "",
                                            "city": "",
                                            "address_1": "",
                                            "address": "",
                                            "address_2": "",
                                            "state": "",
                                            "country": "",
                                            "shipping_postcode": "",
                                            "shipping_city": "",
                                            "shipping_address_1": "",
                                            "shipping_address": "",
                                            "shipping_address_2": "",
                                            "shipping_state": "",
                                            "shipping_country": "",
                                            "is_vat_exempt": "",
                                            "calculated_shipping": "",
                                            "first_name": "",
                                            "last_name": "",
                                            "company": "",
                                            "phone": "",
                                            "email": "",
                                            "shipping_first_name": "",
                                            "shipping_last_name": "",
                                            "shipping_company": ""
                                        }
                                    }
                                }
                            

woocommerce-get-session-key

Returns the session key of a user.


Arguments

token
Your admin secret token.
function
Insert woocommerce-get-session-key .
user_id
The user ID.

Response

                                {
                                    "success": true,
                                    "response": "f96ab7c6da236e6754d"
                                }
                            

woocommerce-payment-methods

Returns the available payment methods of the shop.


Arguments

token
Your admin secret token.
function
Insert woocommerce-payment-methods .

Response

                                {
                                    "success": true,
                                    "response": [
                                        "Direct bank transfer",
                                        "Check payments",
                                        "Cash on delivery",
                                        "Alipay",
                                        "Multibanco",
                                        "Credit Card (Stripe)"
                                    ]
                                }
                            

woocommerce-shipping-locations

Returns the shop shipping locations, or check if the shop ships to a specific location.


Arguments

token
Your admin secret token.
function
Insert woocommerce-shipping-locations .
country_code
A country code. If provided checks if the shop ships to the country of the given given code. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        "Australia, Italy, United States, ...",
                                        [
                                            [
                                                "Australia",
                                                "AU"
                                            ],
                                            [
                                                "Italy",
                                                "IT"
                                            ],
                                            [
                                                "United States",
                                                "US"
                                            ],
                                            ...
                                        ],
                                        false
                                    ]
                                }
                            

The last array value is true if the shop does not ship to the returned countries.


WEB API
More methods

More methods

Various methods that perform different actions.


send-email

Send an email to an existing user using the email templates of the Settings > Notifications area.


Arguments

token
Your admin secret token.
function
Insert send-email.
recipient_id
The ID of the user to which send the email.
message
The message of the email.
attachments
Array of attachments in JSON format. Array syntax: [["name", "link"], ["name", "link"], ...]. Replace name with the name of the attachment and link with the full URL of the attachment. It's up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: [].
sender_id
The ID of the sender user. Default: the active user ID.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

Other possible responses: missing-user-id-or-message, security-error, user-email-not-found, user-or-sender-not-found.


send-custom-email

Sends a generic email to an email address. The sender email and name are the ones set in Settings > Notifications > Email settings.


Arguments

token
Your admin secret token.
function
Insert send-custom-email.
to
The email address.
subject
The email subject.
message
The message of the email.
sender_suffix
Append the provided text to the sender name. Default: empty.

Response

                                true
                            

email-piping

Runs the email piping synchronization with Support Board and converts emails to chat messages.


Arguments

token
Your admin secret token.
function
Insert email-piping.
force
Set it to true to the execution of the synchronization, by default the synchronization is executed a maximum of one time per minute. Default: false.

Response

                                true
                            

send-sms

Sends a text message to a user or agent. If the template argument is true, the message is translated automatically.


Arguments

token
Your admin secret token.
function
Insert send-sms.
message
The text message.
to
The phone number.
template
Set it to false to send only the message without the template content. Default: the message is sent within the template of Settings > SMS notificaitons.
conversation_id
Set it if the message contains the URL parameter {conversation_url_parameter}.
attachments
Array of attachment in JSON format. Array syntax: [["name", "link"], ["name", "link"], ...] or ["link", "link", ...]. Replace name with the name of the attachment and link with the full URL of the attachment. It's up to you to upload attachments to a remote server, this argument only accepts the URL of the files already uploaded. Default: false.

Response

                                {
                                    "sid": "SM1f0e8ae6ade43cb3c0ce4525424e404f",
                                    "date_created": "Fri, 13 Aug 2010 01:16:24 +0000",
                                    "date_updated": "Fri, 13 Aug 2010 01:16:24 +0000",
                                    "date_sent": null,
                                    "account_sid": "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
                                    "to": "+15305431221",
                                    "from": "+15104564545",
                                    "body": "A Test Message",
                                    "status": "queued",
                                    "flags":["outbound"],
                                    "api_version": "2010-04-01",
                                    "price": null,
                                    "uri": "\/2010-04-01\/Accounts\/ACXXXX\/Messages\/SM1f004f.json"
                                }
                            

push-notification

Send a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.


Arguments

title
The title of the notification.
message
The message text.
icon
The icon of the notification. Default: Support Board icon or notifications icon.
interest
The following values are accepted:
  • Agent or user ID
  • Array of agents or users IDs (ex. [1, 2, 3])
  • The string agents to send the notification to all agents without a department assigned.
  • The string all-agents to send the notification to all agents.
  • The string department-ID to send the notification to all agents assigned to the given department. Replace ID with the department ID.
conversation_id
The ID of the conversation to open when the user clicks the notification.

Response

                                {
                                    "publishId": "pubid-781799f5-6el4-4789-bc60-ee293543781"
                                }
                            

Return false it the Push notifications are disabled in the settings area.


get-setting

Returns a setting saved in the Settings area.


Arguments

token
Your admin secret token.
function
Insert get-setting.
setting
The setting ID. You can get the IDs of all the settings from the file resources\json\settings.json.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "option": "value",
                                        "option": "value",
                                        ...
                                    }
                                }
                            

get-settings

Returns an array with all the settings.


Arguments

token
Your admin secret token.
function
Insert get-settings.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "chat-manual-init": [
                                            false,
                                            "checkbox"
                                        ],
                                        "chat-login-init": [
                                            false,
                                            "checkbox"
                                        ],
                                        "init-dashboard": [
                                            true,
                                            "checkbox"
                                        ],
                                        "chat-timetable-disable": [
                                            false,
                                            "checkbox"
                                        ],
                                        "rtl": [
                                            false,
                                            "checkbox"
                                        ],
                                        "front-auto-translations": [
                                            true,
                                            "checkbox"
                                        ],
                                        ...
                                    }
                                }
                            

saved-replies

Returns an array with all the saved replies.


Arguments

token
Your admin secret token.
function
Insert saved-replies.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "reply-name": "hello",
                                            "reply-text": "Hello! How can I help?"
                                        },
                                        {
                                            "reply-name": "email",
                                            "reply-text": "Our email is support@example.com."
                                        },
                                        ...
                                    ]
                                }
                            

archive-slack-channels

Archive all the Slack channels. If you have a lot of channels, this operation may take a long time to complete and you could need to execute it again multiple times. Important: All of your slack channels will be archived. The Slack App is required.


Arguments

token
Your admin secret token.
function
Insert archive-slack-channels.

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

get-articles

Returns an array with all the articles or a single article.


Arguments

token
Your admin secret token.
function
Insert get-articles.
id
The ID of the article. The get the articles IDs, execute this method again without arguments. Default: -1.
count
The maximum number of returned articles. Default: all.
full
Boolean. Set it to true to get full length article contents. Default: false.
categories
Set it to true to get the array of all categories, in such a case the response is a double array, first item articles, second item categories. Set it to the category ID to get only the articles of the give category. Default: false.
articles_language
Get the articles in the language of the given language code. If there are no articles in the given language code, the articles in the default language are returned instead. Set it to all to get all the translations. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "6P2Oq",
                                            "title": "What's new with the API V2?",
                                            "content": "The API V2 is the new iteration of o ...",
                                            "link": "https://board.support",
                                            "categories": ["K92kl"]
                                        },
                                        {
                                            "title": "Should I move to the new system?",
                                            "content": "Yes. The newest version of the Actions ...",
                                            "link": "https://board.support",
                                            "id": "qf7kD",
                                            "categories": ["ols85"]
                                        },
                                        ...
                                    ]
                                }
                            
                                {
                                    "success": true,
                                    "response": {
                                        "id": "6P2Oq",
                                        "title": "What's new with the API V2?",
                                        "content": "The API V2 is the new iteration of our developer API. The new API integrates...",
                                        "link": "https://board.support",
                                        "categories": ["K92kl"]
                                    }
                                }
                            

save-articles

Save all the articles. This function deletes all the existing articles and replace them with the ones of the given array.


Arguments

token
Your admin secret token.
function
Insert save-articles.
articles
The array with the articles. Use the API get-articles to get the articles array. Array syntax:
{"articles": [{"id": "", "title": "", "content": "", "link":"", "categories": []}, ...]}
translations
The array with the articles translations. Use the API get-articles to get the articles array. Array syntax:
{ "es": [{"id": "", "title": "", "content": "", "link":"", "categories": []}, ...], "it": [...], ...}

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

search-articles

Returns the articles matching the search.


Arguments

token
Your admin secret token.
function
Insert search-articles.
search
The string to search. The search function supports title and content.
articles_language
Search only the articles in the language of the given language code. If there are no articles in the given language code, the search returns the articles in the default language. Set it to all to get all the translations. Default: false.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "6P2Oq",
                                            "title": "What's new with the API V2?p",
                                            "content": "The API V2 is the new iteration of o ...",
                                            "link": "https://board.support",
                                            "categories": ["K92kl"]
                                        },
                                        {
                                            "title": "Should I move to the new API?",
                                            "content": "Yes. The newest version (V2) of the Actions ...",
                                            "link": "https://board.support",
                                            "id": "qf7kD",
                                            "categories": ["K92kl"]
                                        },
                                        ...
                                    ]
                                }
                            

Return {"success":true, "response":[]} if no articles are found.


get-articles-categories

Returns an array with all the articles categories.


Arguments

token
Your admin secret token.
function
Insert get-articles-categories.

Response

                                {
                                    "success": true,
                                    "response": [
                                        {
                                            "id": "Nv9PG",
                                            "title": "Business"
                                        },
                                        {
                                            "id": "csPVh",
                                            "title": "Travel And Tourism"
                                        },
                                        {
                                            "id": "pl5S7",
                                            "title": "Finance"
                                        },
                                        ...
                                    ]
                                }
                            

save-articles-categories

Save or update the articles categories array.


Arguments

token
Your admin secret token.
function
Insert save-articles-categories.
categories
Array of categories in JSON format. Array syntax: [ { "id": "123456", "title": "Category name" }, { "id": "123456", "title": "Category name" }, ...]. Get the existing categories array with the method get-articles-categories.

Response

                                true
                            

article-ratings

Get the ratings of an article or add a new rating to it.


Arguments

token
Your admin secret token.
function
Insert article-ratings.
article_id
The ID of the article.
rating
The rating to add. Insert 1 for a positive rating or 0 for a negative one. If this argument is set the method adds the rating, otherwise returns the existing ratings. Default: false.

Response

                                {
                                    "success": true,
                                    "response": "[-1, 1, 1, -1]"
                                }
                            

Returns true if the rating argument is set.


get-versions

Returns the installed versions of Support Board and the Apps.


Arguments

token
Your admin secret token.
function
Insert get-versions.

Response

                                {
                                    "success": true,
                                    "response": {
                                        "sb": "3.0.4",
                                        "dialogflow": "1.0.2",
                                        "slack": "1.0.3"
                                    }
                                }
                            

update

Start the update of Support Board and all the apps. This method forces the update and always overwrite all plugin and apps files.


Arguments

token
Your admin secret token.
function
Insert update.

Response

                                {
                                    "success": true,
                                    "response": "success"
                                }
                            

wp-synch

Start the synchronization of the WordPress users and import the new WordPress users into Support Board. This method is available only in the WordPress version.


Arguments

token
Your admin secret token.
function
Insert wp-synch .

Response

                                {
                                    "success": true,
                                    "response": true
                                }
                            

app-get-key

Returns the License Key of a Support Board App like the Slack App or the Dialogflow App.


Arguments

token
Your admin secret token.
function
Insert app-get-key .
app_name
Insert one of the following values: slack , dialogflow .

Response

                                {
                                    "success": true,
                                    "response": "9300AB16-014ZEE12-91E199EA-997CEX40"
                                }
                            

app-activation

Activate an app, download it, and install it.


Arguments

token
Your admin secret token.
function
Insert app-activation .
app_name
Insert one of the following values: slack , dialogflow .
key
The License Key of the App. You can get the key with the function app-get-key.

Response

                                {
                                    "success": true,
                                    "response": "success"
                                }
                            

csv-users

Export all the users in a CSV file and returns the URL.


Arguments

token
Your admin secret token.
function
Insert csv-users .

Response

                                {
                                    "success": true,
                                    "response": "https://board.support/uploads/users.csv"
                                }
                            

transcript

Export a conversation in a CSV or TXT file and returns the URL.


Arguments

token
Your admin secret token.
function
Insert csv-conversations .
conversation_id
The ID of the conversation to export.
type
Set it to csv to export the conversation as a CSV file, set it to txt to export the conversation as a text file, set it to false to use the type set in Settings > Admin > Transcript type. Default: false.

Response

                                {
                                    "success": true,
                                    "response": "https://board.support/uploads/conversation-1021.csv"
                                }
                            

Return {"success":true, "response":false} if the conversation is not found.


is-agent-typing

Check if an agent is typing a message in a conversation, and returns the agent details. This function will not work if Pusher is active.


Arguments

token
Your admin secret token.
function
Insert is-agent-typing
conversation_id
The ID of conversation to check.

Response

                                {
                                  "id": "",
                                  "first_name": "",
                                  "last_name": ""
                                }
                            

Return false if no agents are typing.


cron-jobs

Run the cron jobs. For more details click here.


Arguments

token
Your admin secret token.
function
Insert cron-jobs

Response

                                true
                            

pusher-trigger

Trigger an avent on a Pusher channel.


Arguments

token
Your admin secret token.
function
Insert pusher-trigger
channel
The channel name.
event
The event name.
data
Array of values. Syntax: [ "name" => "value" ].

Response

                                true
                            

chat-css

Returns the CSS style for the chat colors.


Arguments

token
Your admin secret token.
function
Insert chat-css
color_1
The first color in RGB or HEX format. Default: the first color saved in the settings area.
color_2
The second color in RGB or HEX format. Default: the second color saved in the settings area.
color_3
The third color in RGB or HEX format. Default: the third color saved in the settings area.

Response

The CSS code.


text-formatting-to-html

Convert the text formatting of chat messages to the equivalent HTML codes and returns the message.


Arguments

token
Your admin secret token.
function
Insert text-formatting-to-html
message
The text message.

Response

                                Lorem ipsum dolor <b>sit amet</b>, <i>consectetur adipiscing elit</i>, <code>sed</code> do eiusmod tempor incididunt. 
                            

clear-text-formatting

Remove the text formatting from a chat messages.


Arguments

token
Your admin secret token.
function
Insert clear-text-formatting
message
The text message.

Response

                                Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt. 
                            

get-notes

Returns the internal notes of a conversation.


Arguments

token
Your admin secret token.
function
Insert get-notes
conversation_id
The conversation ID.

Response

                                [
                                    {
                                        "id": 98207,
                                        "user_id": "1538",
                                        "name": "Lorem ipsum dolor sit amet",
                                        "message": "Lorem ipsum dolor sit amet, consectetur elit, sed do eiusmod tempor incididunt."
                                    },
                                    {
                                        "id": 76986,
                                        "user_id": "1596",
                                        "name": "Lorem ipsum dolor",
                                        "message": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor."
                                    },
                                    ...
                                ]
                            

add-note

Add a new internal note.


Arguments

token
Your admin secret token.
function
Insert add-note
conversation_id
The conversation ID to which link the note to.
user_id
The ID of the agent or admin who create the note.
name
The note name.
message
The note message.

Response

                                The note ID
                            

delete-note

Delete an internal note.


Arguments

token
Your admin secret token.
function
Insert delete-note
conversation_id
The ID of the conversation linked with the note.
note_id
The note ID.

Response

                                true
                            

automations-get

Returns all automations.


Arguments

token
Your admin secret token.
function
Insert automations-get

Response

                                [
                                    {
                                        "emails": [
                                            {
                                                "id": "0BOaG",
                                                "conditions": [
                                                    [
                                                        "datetime",
                                                        "is-between",
                                                        "10/04/2021 - 13/04/2021"
                                                    ],
                                                    [
                                                        "include_urls",
                                                        "contains",
                                                        "https://example.com"
                                                    ],
                                                    ...
                                                ],
                                                "name": "Excepteur sint",
                                                "message": "Excepteur sint occaecat cupidatat non proident.",
                                                "subject": "Cupidatat non proident"
                                            },
                                            ...
                                        ],
                                        "sms": [
                                            {
                                                "id": "vo2sY",
                                                "conditions": [
                                                    [
                                                        "datetime",
                                                        "is-exactly",
                                                        "13/04/2021"
                                                    ]
                                                ],
                                                "name": "Excepteur sint",
                                                "message": "Excepteur sint occaecat cupidatat non caecat cupidatat non proident"
                                            },
                                            {
                                                "id": "hwkmQ",
                                                "name": "Excepteur sint occaecat cupidatat non proident",
                                                "message": "Excepteur sint occaecat cupidatat non  occaecat cupidatat non proident"
                                            },
                                            ...
                                        ],
                                        "messages": [],
                                        "popups": [
                                            {
                                                "id": "ckN24",
                                                "conditions": [
                                                    [
                                                        "user_type",
                                                        "is-user"
                                                    ],
                                                    [
                                                        "languages",
                                                        "en"
                                                    ]
                                                ],
                                                "name": "s",
                                                "message": "Excepteur sint occaecat cupidatat non prcaecat cupidatat non proident",
                                                "title": "Excepteur sint occaecat",
                                                "profile_image": "https://example.com/image.jpg"
                                            },
                                            ...
                                        ],
                                        "design": [
                                            {
                                                "id": "bX1qA",
                                                "conditions": [
                                                    [
                                                        "user_type",
                                                        "is-user"
                                                    ]
                                                ],
                                                "name": "Excepteur sint",
                                                "message": "Excepteur sint occaecat cupidatat caecat cupidatat non proident",
                                                "title": "",
                                                "color_1": "rgb(0, 235, 26)",
                                                "color_2": "rgb(255, 0, 0)",
                                                "color_3": "rgb(255, 0, 0)",
                                                "background": "https://example.com/image.jpg",
                                                "brand": "https://example.com/image.jpg",
                                                "icon": "https://example.com/image.jpg"
                                            },
                                            ...
                                        ]
                                    },
                                    {
                                        "fr": {
                                            "messages": [
                                                {
                                                    "id": "y6hNE",
                                                    "name": "XXXX",
                                                    "message": "XXXX"
                                                }
                                            ]
                                        },
                                        ...
                                    }
                                ]
                            

automations-save

Save all automations.


Arguments

token
Your admin secret token.
function
Insert automations-save
automations
Automations array. Get it from sb_get_automations().
translations
Automations translations array. Get it from sb_get_automations().

Response

                                true
                            

automations-validate

Validate an automations.


Arguments

token
Your admin secret token.
function
Insert automations-validate
automation
The automation.

Response

                                {
                                    "conditions": [
                                        [
                                            "user_type",
                                            "is-user"
                                        ],
                                        ...
                                    ],
                                    "repeat_id": ""
                                }
                            

Returns only the client-side conditions and invalid server-side conditions that can be validated in a later time. If no conditions are returned, the automation is valid and can be executed. Returns false if the automation is invalid.


automations-run-all

Validate all automations, execute the valid ones, and returns the automations with client-side conditions, invalid server-side conditions, and popup, design automations.


Arguments

token
Your admin secret token.
function
Insert automations-run-all

Response

                                [
                                    {
                                        "id": "0BOaG",
                                        "conditions": [
                                            [
                                                "datetime",
                                                "is-between",
                                                "10/04/2021 - 13/04/2021"
                                            ],
                                            [
                                                "include_urls",
                                                "contains",
                                                "https://example.com"
                                            ],
                                            ...
                                        ],
                                        "name": "Excepteur sint",
                                        "message": "Excepteur sint occaecat cupidatat non proident.",
                                        "subject": "Cupidatat non proident",
                                        "type": "emails"
                                    },
                                    {
                                        "id": "bX1qA",
                                        "conditions": [
                                            [
                                                "user_type",
                                                "is-user"
                                            ]
                                        ],
                                        "name": "Excepteur sint",
                                        "message": "Excepteur sint occaecat cupidatat caecat cupidatat non proident",
                                        "title": "",
                                        "color_1": "rgb(0, 235, 26)",
                                        "color_2": "rgb(255, 0, 0)",
                                        "color_3": "rgb(255, 0, 0)",
                                        "background": "https://example.com/image.jpg",
                                        "brand": "https://example.com/image.jpg",
                                        "icon": "https://example.com/image.jpg",
                                        "type": "design"
                                    },
                                    ...
                                ]
                            

automations-run

Execute a single automation and optionally validate it before executing it.


Arguments

token
Your admin secret token.
function
Insert automations-run
automation
The automation.
validate
Set it to true to validate the automation before executing it. Default: false.

Response

                                true
                            

WEB API
Webhooks

Webhooks

Webhooks are automated messages sent from Support Board to a URL when something happens. They contain custom data and are sent to a unique URL defined by you.

Usage

  • Login to the administration area and go to Settings > Miscellaneous > Webhooks.
  • Insert the destination URL. Support Board will send the data to this URL. This URL should point to a PHP file that can read the data received, you can use the code $response = json_decode(file_get_contents('php://input'), true); to get the data, the $response variable will be an array.
  • Insert in the Secret Key field a secret password of your choice. This key is included in all the Webhooks, you can use it to validate the Webhook and make sure it is sent by Support Board and not from someone else.
  • Activate the Webhooks and save. Support Board will now start sending the Webhooks of the list below to your URL.
  • The key sender-url is included in all the Webhooks and contains the URL from which the webhook is sent.

message-sent

Webhook sent when a new message is sent by a user or an agent.


Response

                                {
                                    "function": "message-sent",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "user_id": "947",
                                        "conversation_id": "1057",
                                        "conversation_status": "-1",
                                        "message_id": "2574",
                                        "message": "Hello! How are you?"
                                    }
                                }
                            

email-sent

Webhook sent when a notification email is sent to a user or to an agent.


Response

                                {
                                    "function": "email-sent",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "recipient_id": "957",
                                        "message": "Hello! How can I help you?"
                                    }
                                }
                            

sms-sent

Webhook sent when a new text message is sent by a user or an agent.


Response

                                {
                                    "function": "sms-sent",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "recipent_id": "947",
                                        "message": "Hello! How are you?",
                                        "response": {
                                            "sid": "SM1f0e8ae6ade43cb3c0ce4525424e404f",
                                            "date_created": "Fri, 13 Aug 2010 01:16:24 +0000",
                                            "date_updated": "Fri, 13 Aug 2010 01:16:24 +0000",
                                            "date_sent": null,
                                            "account_sid": "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
                                            "to": "+15305431221",
                                            "from": "+15104564545",
                                            "body": "A Test Message",
                                            "status": "queued",
                                            "flags":["outbound"],
                                            "api_version": "2010-04-01",
                                            "price": null,
                                            "uri": "\/2010-04-01\/Accounts\/ACXXXX\/Messages\/SM1f004f.json"
                                        }
                                    }
                                }
                            

new-message

Webhook sent when a new message is received.


Response

                                {
                                    "function": "new-message",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": [
                                        {
                                            "details": {
                                                "id": "2575",
                                                "user_id": "947",
                                                "message": "Hello! How are you?",
                                                "creation_time": "2020-05-27 08:26:59",
                                                "attachments": "",
                                                "status_code": "0",
                                                "conversation_id": "1057",
                                                "first_name": "Don",
                                                "last_name": "John",
                                                "profile_image": "https://board.support/user.svg",
                                                "user_type": "user",
                                                "full_name": "Don John"
                                            }
                                        }
                                    ]
                                }
                            

bot-message

Webhook sent when the Dialogflow send a reply to a user message.


Response

                                {
                                    "function": "bot-message",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "response": {
                                            "token": "ya29.a0Afkjh8MADFYeT4BgCy3917xqSDdVvw4mgVHrgrLDcgRk9ajWoQAgdjv5e...",
                                            "messages": [
                                                {
                                                    "message": "Hi! How are you doing?"
                                                }
                                            ],
                                            "response": {
                                                "responseId": "46d2c208-2a7f-4ca2-bd7d-6636982b8bee-0f0e27e1",
                                                "queryResult": {
                                                    "queryText": "hi",
                                                    "action": "input.welcome",
                                                    "allRequiredParamsPresent": "true",
                                                    "fulfillmentText": "Hi! How are you doing?",
                                                    "fulfillmentMessages": [
                                                        {
                                                            "text": {
                                                                "text": [
                                                                    "Hi! How are you doing?"
                                                                ]
                                                            }
                                                        }
                                                    ],
                                                    "outputContexts": [
                                                        {
                                                            "name": "projects/api-project-655517752147/agent/sessions...",
                                                            "lifespanCount": "1",
                                                            "parameters": {
                                                                "no-input": "0",
                                                                "no-match": "0"
                                                            }
                                                        }
                                                    ],
                                                    "intent": {
                                                        "name": "projects/api-project-655517752147/agent/intents...",
                                                        "displayName": "Default Welcome Intent"
                                                    },
                                                    "intentDetectionConfidence": "1",
                                                    "languageCode": "en"
                                                },
                                                "alternativeQueryResults": [
                                                    {
                                                        "queryText": "hi",
                                                        "outputContexts": [
                                                            {
                                                                "name": "projects/api-project-655517752147/agent...",
                                                                "parameters": {
                                                                    "no-match": "1",
                                                                    "no-input": "0"
                                                                }
                                                            }
                                                        ],
                                                        "languageCode": "en"
                                                    }
                                                ]
                                            }
                                        },
                                        "message": "Hello"
                                    }
                                }
                            

slack-message-sent

Webhook sent when a message is sent to Slack.


Response

                                {
                                    "function": "slack-message-sent",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "message": "Hi! How are you doing?",
                                        "conversation_id": "1057",
                                        "slack_channel": "C028BGU6TTT"
                                    }
                                }
                            

message-deleted

Webhook sent when a message is deleted.


Response

                                {
                                    "function": "message-deleted",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": "2595"
                                }
                            

The data key contains the ID of the deleted message.


rich-message

Webhook sent when the user submits the values inserted in a Rich Message. All the Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.


Response

                                {
                                    "function": "rich-message",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                            "result": true,
                                            "data": {
                                                "type": "inputs",
                                                "result": {
                                                    "name": [
                                                        "Don Jhon",
                                                        "Name"
                                                    ],
                                                    "your-email": [
                                                        "example@gmail.com",
                                                        "Your Email"
                                                    ],
                                                    "site-url": [
                                                        "www.example.com",
                                                        "Site URL"
                                                    ],
                                                    ...
                                                }
                                            },
                                            "id": "example"
                                        }
                                    }
                                }
                            

new-conversation

Webhook sent when a new conversation is received.


Response

                                {
                                    "function": "new-conversation-created",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "details": {
                                            "user_id": "947",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "user",
                                            "id": "1057",
                                            "title": "",
                                            "conversation_time": "2020-05-27 08:19:18",
                                            "conversation_status_code": "2",
                                            "department": "",
                                            "agent_id": ""
                                        }
                                    }
                                }
                            

new-conversation-created

Webhook sent when a user starts a new conversation.


Response

                                {
                                    "function": "new-conversation-created",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "details": {
                                            "user_id": "947",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "profile_image": "https://board.support/user.svg",
                                            "user_type": "user",
                                            "id": "1057",
                                            "title": "",
                                            "conversation_time": "2020-05-27 08:19:18",
                                            "conversation_status_code": "2",
                                            "department": "",
                                            "agent_id": ""
                                        }
                                    }
                                }
                            

conversation-status-updated

Webhook sent when the status code of a conversation changes.


Response

                                {
                                    "function": "conversation-status-updated",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "conversation_id": "1057",
                                        "status_code": "0"
                                    }
                                }
                            

Status codes: live = 0, waiting answer from user = 1, waiting answer from agent = 2, archive = 3, trash = 4.


login

Webhook sent when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.


Response

                                {
                                    "function": "login",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "details": {
                                            "id": "948",
                                            "profile_image": "https://board.support/user.svg",
                                            "first_name": "Don",
                                            "last_name": "John",
                                            "email": "email@example.com",
                                            "user_type": "user",
                                            "token": "9a4642dd232291ad658646bdbb8792c2392bb852"
                                        }
                                    }
                                }
                            

registration

Webhook sent when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.


Response

                                {
                                    "function": "registration",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "user": {
                                            "profile_image": [
                                                "https://board.support/user.svg",
                                                "Profile image"
                                            ],
                                            "first_name": [
                                                "Don",
                                                "First name"
                                            ],
                                            "last_name": [
                                                "John",
                                                "Last name"
                                            ],
                                            "email": [
                                                "example@email.com",
                                                "Email"
                                            ],
                                            "password": [
                                                "12345678",
                                                "Password"
                                            ],
                                            "password-check": [
                                                "12345678",
                                                "Repeat password"
                                            ],
                                            "user_type": [
                                                "user",
                                                ""
                                            ]
                                        },
                                        "extra": {
                                            "phone": [
                                                "+02123456789",
                                                "Phone"
                                            ],
                                            "city": [
                                                "London",
                                                "City"
                                            ],
                                            ...
                                        }
                                    }
                                }
                            

user-deleted

Webhook sent when a user is deleted.


Response

                                {
                                    "function": "user-deleted",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": "951"
                                }
                            

The data key contains the ID of the deleted user.

new-email-address

Webhook sent when a user register his email via the follow-up message or registration form.


Response

                                {
                                    "function": "new-email-address",
                                    "key": "xxxxxxxx",
                                    "sender-url": "https://example.com"
                                    "data": {
                                        "name": "John Doe",
                                        "email": "example@email.com"
                                    }
                                }